Front Desk Agent

Westgate Resorts; Texas; On-site; USD 19,000 - 27,000; Part time

Benefits offered by this job

Daily Pay

401(k) matching

Wellness Programs

Tuition Assistance

EAP

Pet Insurance

Hotel discounts

Gym membership

Scholarship program

Career growth

Job summary

Westgate Resorts is seeking a Front Desk Agent for our River Ranch Resort & Rodeo. You will greet guests, assist with check-in/out, answer calls, and provide information on local activities and amenities to ensure a memorable stay.

In this role, you will handle guest requests, support housekeeping and engineering communications, and maintain accurate records while upholding Westgate's service standards and values.

Qualifications

• Requires high school diploma or GED.
• Strong attention to detail with organizational skills.
• Proficiency with Microsoft Office and general computer operations.
• Excellent verbal communication skills, in person and on the phone.
• Ability to work independently with minimal supervision.
• Professionalism when interacting with guests, owners and team members.
• Basic math skills with cash handling and accurate records.
• Strong customer service with a positive attitude.

Responsibilities

• Manage guest registration: check-in/check-out, computer use, key issuance.
• Answer calls promptly and courteously.
• Provide information on local activities, dining, attractions and amenities.
• Explain VI program and confirm reservations as requested.
• Dispatch requests to departments and follow up on completion.
• Maintain service request databases and records.
• Data entry and filing of records.
• Handle petty cash and banking records.

Skills

Attention to detail

Organization

Verbal communication

Independent work

Professionalism

Cash handling

Customer service

Microsoft Office

Data entry

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Company Description

Pay Rate: $16.50/hour | Access your earned income instantly and manage your money with free financial wellness tools through DailyPay.

This is a part - time position.

Westgate River Ranch Resort & Rodeo provides a unique opportunity to work at Florida's premier dude ranch. Nestled on 1,700 beautiful acres overlooking the scenic Kissimmee River and just one hour south of Orlando, the resort offers incredible outdoor experiences including River Country Water Park, horseback riding, airboat and swamp buggy rides, a trap & skeet range, full-service marina, and the award-winning Saturday Night Rodeo. As part of Westgate Resorts, recognized by U.S. News & World Report as one of the Best Companies to Work For, you'll join a team committed to creating unforgettable vacation experiences while supporting your career growth at 60+ resorts across the company.

Job Description

As a Front Desk Agent, you are the face of the resort and play a vital role in creating memorable experiences for our guests and owners. From arrival through departure, you will provide warm welcomes, friendly assistance, and exceptional service while helping ensure a smooth and enjoyable stay.

In this role, you demonstrate Westgate's core values of Passion, Integrity, and Work Ethic in every interaction.

What You'll Do as a Front Desk Agent:

• Manage the guest registration process, including check-in, check-out, computer use, and key issuance.
• Answer telephone and courtesy calls promptly, professionally, and courteously.
• Provide guests and owners with information about local activities, dining options, attractions, and resort amenities.
• Share information about the Vacation Interval (VI) program and confirm reservations as requested.
• Dispatch guest requests to appropriate departments, including Housekeeping and Engineering, and follow up to ensure completion.
• Maintain and update service request databases and operational records.
• Organize files and databases while completing accurate data entry and filing.
• Handle petty cash transactions and maintain accurate banking records.
• Encourage guests and owners to complete the "Your Opinion Counts" (YOC) survey.
• Assist with additional Front Desk duties as assigned to support daily resort operations.

Qualifications

What You Will Bring as a Front Desk Agent:

• High school diploma, GED, or equivalent experience.
• Strong attention to detail with excellent organizational skills.
• Proficiency with Microsoft Office and general computer operations.
• Excellent verbal communication skills, both in person and over the phone.
• Ability to work independently with minimal supervision.
• Sound judgment and professionalism when interacting with guests, owners, and Team Members.
• Basic math skills with experience handling cash and maintaining accurate records.
• Strong customer service skills and a positive, welcoming attitude.

Requirements:

• Must be available to work weekends, holidays, and flexible schedules as business needs require.
• Ability to occasionally lift and carry 10–25 pounds, with or without reasonable accommodation.
• Westgate Resorts is a Smoke and Tobacco-Free workplace. Except where prohibited by law, applicants who smoke or use tobacco products will not be considered for employment.
• Required to pass a background check, drug test, and provide proof of eligibility to work in the United States.
• Must uphold Westgate Resorts' standards of professionalism, safety, integrity, and exceptional guest service.

Additional Information

Why Westgate?

• 401(k) with Generous Company Match to Support Your Future
• Daily Pay – AccessYour Earnings When You Need Them
• Wellness Programs to Support Your Well-Being
• Tuition Assistance to Help You Grow Your Career
• Employee Assistance Program (EAP) – Support When You Need It Most
• Pet Insurance for Your Furry Family Members
• Loyalty Program – Exclusive Discounts on Hotels, Cruises, Resorts, Restaurants, Entertainment, and More
• Low-Cost Gym Membership
• David A. Siegel Legacy Scholarship – One scholarship of up to $40,000 is awarded each year to one eligible dependent of a current Team Member.
• Career Growth and Advancement Opportunities
• Community Involvement – Give Back and Make an Impact

Westgate Resorts is an Equal Employment Opportunity employer.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email [e-mail] with the job title and the location of the position for which you are applying. This job posting is intended to provide a general overview of the position and may not include every responsibility, duty, or qualification required. Duties, responsibilities, and activities may change at any time with or without notice.