Resort F&B Supervisor: Guest Experience Lead

Omni Hotels; San Antonio, Northern (TX, KY); Hybrid; USD 42,000 - 52,000; Full time

Job summary

Omni Hotels in San Antonio, TX seeks a Food & Beverage Supervisor to partner with management in training and supervising restaurant staff, delivering service that meets Omni standards and creates WOW moments for guests.

The ideal candidate has at least 1 year of supervision experience, strong English communication, and the ability to manage busy shifts, mentor staff, and uphold safety and cost controls while ensuring guest satisfaction.

Qualifications

• 1 year of experience in Food & Beverage supervision or management role preferred.
• Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, members, management and co-workers.
• Must be able to work in a fast paced environment and multi task.
• Prior serving and cash handling experience preferred
• Must be able to work flexible shifts including nights, weekends, and holidays.
• Must have the ability to manage deadlines.
• Basic familiarization of Food and Beverage financials including cost and par controls is preferred.
• Must have a strong attention to detail as well as strong customer service skills.
• Must know emergency procedures and work to prevent accidents.
• Must be able to stand and walk for an extended period of time or for an entire shift.
• Must be able to move, lift, carry, push, pull, and place objects of moderate weight without assistance.

Responsibilities

• Maintain regular attendance in compliance with Omni standards, as required by scheduling which will vary according to the needs of the Resort.
• Maintain high standards of personal appearance and grooming, which include wearing the proper attire/uniform and name tag when working.
• Monitor dining rooms for seating availability, service, safety, cleanliness and well being of restaurant guests.
• Ensure all staff has completed side work checklists for dining room.
• Spot check liquor pars and order daily supplies.
• Monitor food and liquor requisitions
• Maintain bar controls, safety and standards.
• Hold pre-shift meetings and ensure department training requirements are met monthly.
• Follow up on established training steps.
• Handle guest comments and complaints and ensure member and guest satisfaction.
• Communicate with guests and receive feedback.
• Stay on the floor during peak hours. Motivating the team and assisting when needed.
• Observe, teach and correct staff’s service in a professional manner.
• Work closely with the culinary team to have smooth quality service
• Assist manager in scheduling and forecasting both weekly and monthly.
• Participate in interviewing/recruiting as needed.
• Assist in monthly MOS audits.
• Prepare maintenance requests and follow-up.
• Maintain knowledge of the resort property and events.
• Participate in department meetings and other required company training.
• Perform any other duties as assigned by the restaurant management.

Skills

Food & Beverage supervision

Staff training

English communication

Multi-tasking

Cash handling

Job description

Omni Hotels in San Antonio, TX seeks a Food & Beverage Supervisor to partner with management in training and supervising restaurant staff, delivering service that meets Omni standards and creates WOW moments for guests.

The ideal candidate has at least 1 year of supervision experience, strong English communication, and the ability to manage busy shifts, mentor staff, and uphold safety and cost controls while ensuring guest satisfaction.