Resort Food & Beverage Supervisor

Omni Hotels; Austin, Northern (TX, KY); Hybrid; USD 52,000 - 70,000; Full time

Job summary

Omni Hotels & Resorts is seeking a Resort Food and Beverage Supervisor to join the Barton Creek Resort & Spa. This role partners with management to train and supervise all restaurant staff including Pool and In-Room Dining Operations, delivering service that aligns with Omni Barton Creek standards and hospitality excellence.

The ideal candidate will monitor dining rooms, knowledge of menus and beverages, and lead a team through busy periods while maintaining safety, cleanliness and guest

Qualifications

• 1 year of experience in Food and Beverage supervision or management preferred.
• Must have and maintain Texas Food Handlers and TABC certifications.
• Ability to clearly communicate in English with guests, members, management and co-workers.

Responsibilities

• Maintain regular attendance per Omni standards and resort needs.
• Monitor dining rooms for seating, service, safety and cleanliness.
• Ensure staff knowledge of menus and beverage offerings.
• Lead pre-shift meetings and ensure training requirements are met.
• Handle guest comments and pursuits to ensure satisfaction.
• Collaborate with culinary team for smooth service during peak hours.

Skills

Food & Beverage supervision

Staff training

Guest service

Communication in English

People management

Education

Texas Food Handlers certification

TABC certification

Tools

POS system

Job description

Omni Hotels & Resorts is seeking a Resort Food and Beverage Supervisor to join the Barton Creek Resort & Spa!

Ranked among the best resorts in Texas: Top 5 Resorts in the Southwest Conde Nast Traveler and Top 5 Resorts in Texas Travel + Leisure World's Best Awards 2024

This team member will partner with management to ensureproper training and supervision of all restaurant staff including Pool and In-Room Dining Operations. Delivering not only excellent service according to Omni Barton Creek standards but also true hospitality and WOW moments.

Responsibilities:

• Maintain regular attendance in compliance with Omni standards, as required by scheduling which will vary according to the needs of the Resort.
• Maintain high standards of personal appearance and grooming, which include wearing the proper attire/uniform and name tag when working.
• Monitor dining rooms for seating availability, service, safety, cleanliness and well being of restaurant and pool guests.
• Must maintain full familiarity with menus and knowledge of beverage offerings.
• Ensure all staff has completed side work checklists for dining room and pools.
• Spot check liquor pars and order daily supplies.
• Monitor food and liquor requisitions
• Maintain bar controls, safety and standards.
• Hold pre-shift meetings and ensure department training requirements are met monthly.
• Follow up on established training steps.
• Handle guest comments and complaints and ensure member and guest satisfaction.
• Communicate with guests and receive feedback.
• Stay on the floor and at the pool during peak hours. Motivating the team and assisting when needed.
• Observe, teach and correct staff’s service in a professional manner.
• Work closely with the culinary team to have smooth quality service
• Participate in interviewing/recruiting as needed.
• Assist in monthly Moments of Service, Power of Engagement, Forbes, and Inspired Hospitality audits.
• Prepare maintenance requests and follow-up.
• Maintain knowledge of the resort property and events.
• Participate in department meetings and other required company training.
• Perform any other duties as assigned by Food & Beverage Leadership.

Qualifications:

• 1 year of experience in Food and Beverage supervision or management role preferred.
• Must have and maintain Texas Food Handlers and TABC certifications.
• Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, members, management and co-workers, both in person and by telephone.
• Must be able to work in a fast paced environment and multi task.
• Prior serving and cash handling experience preferred
• Must be able to work flexible shifts including nights, weekends, and holidays.
• Basic familiarization of Food and Beverage financials including cost and par controls is preferred.
• Must be able to stand and walk for an extended period of time or for an entire shift.
• Must be able to move, lift, carry, push, pull, and place objects up to 75lbs without assistance.
• Bilingual in Spanish preferred