Resort Billing & A/R Specialist

Rancho Valencia Resort & Spa; Rancho Santa Fe (CA); On-site; USD 42,000 - 65,000; Full time

Job summary

Rancho Valencia Resort & Spa seeks an Accounts Receivable professional to manage billing, collections, and GL reconciliations for multiple entities within a luxury resort setting.

The role requires strong data entry, Excel proficiency, and confidential handling of guest and vendor information, with flexibility to meet deadlines and participate in safety and sustainability initiatives.

Qualifications

• Must have adequate experience in Accounts Receivable processing and understand general ledger accounting.
• Must be able to meet strict deadlines to ensure that all A/R procedures are being met.
• Must be a self-starter and possess the ability to handle projects and tasks with minimal supervision.
• Must be willing to work a flexible schedule to accomplish all major responsibilities and tasks.

Responsibilities

• Maintain an up-to-date billing system.
• Follow-up on the collection and allocation of payments.
• Carry out billing, collection, and reporting activities according to specific procedures and time constraints.
• Prepare the reconciliation of some general ledger accounts.
• Monitor customer account details for non-payments, delayed payments, and other irregularities.
• Communicate via phone, email, or in person with customers and maintain A/R files.
• Follow procedures for processing payments (credit cards, cash, checks).
• Investigate and resolve customer queries.
• Process adjustments and refunds according to policies.
• Organize a recovery system and initiate collection efforts.
• Communicate with management regarding status of collection efforts.
• Monitor Accounts Receivable procedures to ensure adherence to laws and internal controls.
• Maintain professional conduct and reflect hotel standards.
• Participate in safety programs and sustainability initiatives.
• Perform other duties as directed.

Skills

A/R processing

General ledger

MS Excel

Data entry

Communication

Attention to detail

Confidentiality

Time management

Multi-tasking

English proficiency

Problem solving

Tools

Opera PMS

Job description

Rancho Valencia Resort & Spa seeks an Accounts Receivable professional to manage billing, collections, and GL reconciliations for multiple entities within a luxury resort setting.

The role requires strong data entry, Excel proficiency, and confidential handling of guest and vendor information, with flexibility to meet deadlines and participate in safety and sustainability initiatives.