Member Billing Accounting Specialist

Rancho Valencia; San Diego (CA); On-site; USD 42,000 - 60,000; Full time

Job summary

Rancho Valencia in San Diego is seeking an Accounts Receivable Clerk to manage billing, collections, and reporting for three entities including resort membership receivables, ensuring timely and accurate cash flow in a luxury hospitality environment. The role requires solid A/R processing, familiarity with general ledger impact, proficiency in Excel, and clear communication with guests and vendors.

Experience in hospitality accounting and Opera PMS is desired, with a professional,

Qualifications

• Experience in accounts receivable processing.
• Understanding of how A/R affects financial statements.
• Ability to meet strict deadlines.
• Self-starter with minimal supervision.
• Willing to work flexible schedule.

Responsibilities

• Maintain an up-to-date billing system.
• Follow up on collection and allocation of payments.
• Prepare reconciliations of general ledger accounts.
• Communicate with customers via phone, email, or in person.
• Monitor A/R procedures for compliance and controls.

Skills

Accounts Receivable processing

General ledger understanding

MS Excel

Data entry

Attention to detail

Confidentiality

English communication

Time management

Organization

Customer service

Tools

Opera PMS

Job description

SUMMARY

To provide financial, clerical, and administrative services to ensure efficient, timely and accurate collections of accounts receivables for three separate entities to include resort membership receivables. Full-Service Hotel or Resort Experience required.

ESSENTIAL FUNCTIONS

1. 1. Maintain an up-to-date billing system.
2. 2. Follow-up on the collection and allocation of payments.
3. 3. Carry out billing, collection, and reporting activities according to specific procedures and time constraints.
4. 4. Prepare the reconciliation of some general ledger accounts.
5. 5. Monitoring customer account details for non-payments, delayed payments, and other irregularities.
6. 6. Effectively communicate via phone, email, or in person with customers and always maintain proper and complete A/R files.
7. 7. Follow established procedures for processing payments including credit cards, cash, and checks.
8. 8. Investigate and resolve customer queries.
9. 9. Process adjustments and refunds according to policies and procedures.
10. 10. Organize a recovery system and initiate collection efforts.
11. 11. Communicate with management frequently regarding status of collection efforts.
12. 12. Monitor Accounts Receivable procedures and best-practices to ensure adherence to all applicable laws, established guidelines, and internal controls.
13. 13. Conduct yourself in a professional manner always to reflect the high standards of the Company.
14. 14. Actively participates in safety programs and abides by all injury reporting and safety behavior requirements.
15. 15. Participates in and supports hotels’ efforts towards community service, sustainability, and environmental initiatives.
16. 16. Perform other duties as directed, developed, or assigned

Requirements

Required

1. 1. Must have adequate experience in Accounts Receivable processing and understand general ledger accounting and how the A/R function has an impact on financial statements.
2. 2. Must be able to meet strict deadlines to ensure that all A/R procedures are being met.
3. 3. Must be a self-starter and possess the ability to handle projects and tasks with minimal supervision.
4. 4. Must be willing to work a flexible schedule to accomplish all major responsibilities and tasks.

Desirable

1. 1. Previous accounting experience in the hospitality industry
2. 2. Experience with Opera or similar Property Management System

SKILLS:

Required

1. 1. Ability to work with computers and software and perform data entry in frequent duration.
2. 2. Ability to perform basic and some intermediate functions of MS Excel.
3. 3. Ability to effectively communicate with other employees, managers, and the Executive Committee of the Resort
4. 4. Knowledge of general accounting principles and procedures.
5. 5. Proficiency in data entry and time-management skills.
6. 6. Ability to organize and prioritize.
7. 7. Ability to maintain attention to detail.
8. 8. Ability to maintain confidentiality of our guests and clients.
9. 9. Ability to communicate in English with vendors, guests, and staff to their understanding
10. 10. Ability to problem solve and multi-task.

PHYSICAL DEMANDS:

1. 1. Frequent or occasional need to perform the following physical activities: reaching, bending, pushing, pulling, twisting, lifting, and climbing.
2. 2. Constant need to perform the following physical activities: grasping, turning, finger dexterity.
3. 3. Frequent need to sit for long periods of time.
4. 4. Lifting/carrying up to 20 lbs. frequently and 30 lbs. occasionally.
5. 5. Vision requirements: constant need to view small print. Frequent need to see small details and things clearly beyond arms’ reach.
6. 6. Hearing requirements: constant need to speak on the telephone and/or two-way radio, respond to public and converse with staff. Ability to hear fire alarms and emergency equipment.