Resort Bellperson & Luggage Concierge

Grand-Traverse-Resort-and-Spa; Acme (MI); On-site; USD 25,000 - 36,000; Part time

Job summary

Grand Traverse Resort and Spa in Northern Michigan seeks a Bellperson to ensure a smooth guest arrival experience. You will greet guests, assist with luggage, open doors, deliver amenities, and help with valet duties as needed.

A 4 Diamond language and presence must be maintained at all times. Candidates must be at least 21 years old with a Chauffer/CDL license with Passenger Endorsement; basic computer skills and dependable customer service are required.

Qualifications

• Must be at least 21 years old with a valid Chauffer/CDL license with Passenger Endorsement.
• Reimbursement will be provided to obtain Chauffer/CDL license with Passenger Endorsement.
• Must be insurable under the resort’s vehicle insurance policy.
• Customer service experience preferred.
• Basic computer skills required.

Responsibilities

• Greet guests as they enter and exit using 4 Diamond language and presence.
• Assist with and/or store luggage when needed.
• Deliver amenities promptly and courteously.
• Secure packages from shipping when shipping is closed.
• Keep vehicles clean of debris and neat in appearance.
• Maintain the front entrance and lobby area; assist with valet if needed.
• Responsible for pick up and delivery of laundry/dry cleaning.
• Stay informed on daily and weekly resort functions.
• Follow grooming and dress standards; adhere to environmental practices.
• Maintain rapport with coworkers and reflect a positive attitude.
• Complete all assignments; keep communications open with supervisor.
• Other duties as assigned; comply with driving laws and age policy.
• Must be 21+ to transport people per the resort policy.

Skills

Interpersonal communication

Conflict resolution

Team player

Customer service oriented

Education

Chauffer/CDL license with Passenger Endorsement

Job description

Grand Traverse Resort and Spa in Northern Michigan seeks a Bellperson to ensure a smooth guest arrival experience. You will greet guests, assist with luggage, open doors, deliver amenities, and help with valet duties as needed.

A 4 Diamond language and presence must be maintained at all times. Candidates must be at least 21 years old with a Chauffer/CDL license with Passenger Endorsement; basic computer skills and dependable customer service are required.