Resort Bell Services Concierge

Pechanga; Temecula (CA); On-site; USD 21,000 - 26,000; Full time

Job summary

Pechanga Resort Casino is seeking a Bell Person to assist with guest services, check-in/check-out, and coordinating group arrivals. You will support department standards and upholding Four Diamond service commitments.

Role requires a friendly, professional demeanor, strong English communication, and availability on weekends/holidays as needed. Training will cover safety, procedures, and service standards.

Qualifications

• High school diploma or GED is required or preferred.
• Must be able to communicate effectively in English.
• Experience in guest service or hospitality is a plus.

Responsibilities

• Assist guests with check-in/check-out procedures.
• Listen and respond to guest inquiries professionally.
• Resolve guest issues efficiently and courteously.
• Upsell the Resort’s outlets and promotional amenities.
• Coordinate with other departments on service delivery.
• Provide accurate information on resort services.
• Comply with Resort policies and department standards.
• Maintain safety and emergency procedures awareness.

Skills

Great smile

Positive attitude

Guest service

Work under pressure

Professional demeanor

Flexible hours

English literacy

Team collaboration

Education

High school diploma or GED

Job description

Pechanga Resort Casino is seeking a Bell Person to assist with guest services, check-in/check-out, and coordinating group arrivals. You will support department standards and upholding Four Diamond service commitments.

Role requires a friendly, professional demeanor, strong English communication, and availability on weekends/holidays as needed. Training will cover safety, procedures, and service standards.