Guest Experience Bell Attendant

PeopleAnswers, Inc.; Temecula (CA); On-site; USD 2,066,000 - 2,755,000; Full time

Job summary

Pechanga Resort Casino in Temecula, CA is seeking a Bell Person to assist with front desk operations, greet guests, and help manage group arrival/departure patterns. The role emphasizes high standards of guest service, courtesy, and accurate information delivery.

Responsibilities include check‑in/check‑out assistance, answering guest inquiries, resolving issues, and helping maintain inventory of department supplies, with emphasis on safety and professional conduct.

Qualifications

• A High school diploma or GED is preferred.
• Ability to read and comprehend simple instructions and memos.
• Basic math and currency handling skills required.

Responsibilities

• Assist guests with check-in/check-out procedures.
• Respond professionally to guest inquiries.
• Resolve guest issues promptly and courteously.
• Upsell the Resort’s outlets and amenities.
• Coordinate with other departments for service delivery.
• Provide accurate information on Pechanga Resort Casino services.
• Follow resort policies and safety procedures.
• Communicate clearly with guests and Team Members.

Skills

Guest service

Communication

English proficiency

Professional demeanor

Upselling skills

Team coordination

Problem solving

Education

High school diploma or GED

Tools

OPERA system

Job description

Pechanga Resort Casino in Temecula, CA is seeking a Bell Person to assist with front desk operations, greet guests, and help manage group arrival/departure patterns. The role emphasizes high standards of guest service, courtesy, and accurate information delivery.

Responsibilities include check‑in/check‑out assistance, answering guest inquiries, resolving issues, and helping maintain inventory of department supplies, with emphasis on safety and professional conduct.