Guest Experience Bell Attendant

Infor; Temecula (CA); On-site; USD 32,000 - 42,000; Full time

Job summary

Pechanga Resort Casino seeks a Bell Person to assist with operations in the Bell Services Department. You will help maintain inventory, coordinate group arrivals/departures, and satisfy guest requests to ensure a Four Diamond experience.

Qualifications include a high school diploma or GED and strong English communication, with a focus on guest service, safety awareness, and flexible hours including weekends or holidays as needed.

Qualifications

• High school diploma or GED required; at least 1 year of related work experience preferred.
• Ability to read, write, and communicate in English clearly.
• Demonstrate courteous guest service and teamwork in a fast-paced resort environment.

Responsibilities

• Assist guests with check-in/check-out procedures.
• Listen and respond to guest inquiries professionally.
• Resolve guest issues efficiently and courteously.
• Upsell the Resort’s outlets and promotional amenities.
• Coordinate with other departments to meet guest expectations.
• Provide information on services and maintain safety guidelines.
• Follow resort policies and department service standards.
• Communicate effectively with guests and Team Members.
• Operate the OPERA system and participate in training.
• Attend training and perform other duties as assigned.

Skills

Great attitude

Excellent guest service

English proficiency

Communication skills

Stress management

Flexibility with hours

Eye contact

Professional demeanor

Team collaboration

Safety awareness

Education

High school diploma or GED

Job description

Pechanga Resort Casino seeks a Bell Person to assist with operations in the Bell Services Department. You will help maintain inventory, coordinate group arrivals/departures, and satisfy guest requests to ensure a Four Diamond experience.

Qualifications include a high school diploma or GED and strong English communication, with a focus on guest service, safety awareness, and flexible hours including weekends or holidays as needed.