Guest Experience Bell Attendant

Infor; Temecula (CA); On-site; USD 17,000 - 22,000; Full time

Job summary

Pechanga Resort Casino is seeking a Bell Person to assist with all operations within the Bell Services Department and help coordinate group arrival/departure patterns. You will respond to guest inquiries and support staff to ensure service standards are met.

Primary responsibilities include assisting with check-in/check-out, up-selling outlets, maintaining supplies, and ensuring safety procedures are followed. A GED or HS diploma and 1 year related experience are preferred.

Qualifications

• High school diploma or GED and at least 1 year related work experience preferred.
• Ability to read and comprehend simple instructions, short correspondence, and memos.
• Ability to communicate clearly in English, both written and verbal.
• Must qualify to obtain and maintain a Class “A” gaming license.

Responsibilities

• Assist guests with check-in/check-out procedures.
• Listen and respond to guest inquiries professionally.
• Resolve guest issues efficiently and courteously.
• Upsell the Resort’s outlets and promotional amenities.
• Coordinate group arrival/departure patterns.
• Maintain inventory of department supplies.
• Ensure shift changes are smooth with proper communication.

Skills

Positive attitude

Eye contact

Stress management

Professional demeanor

Weekend/holiday availability

Flexible hours

English proficiency

Team collaboration

Independent analysis

Safety instruction

Education

High school diploma or GED

Job description

Pechanga Resort Casino is seeking a Bell Person to assist with all operations within the Bell Services Department and help coordinate group arrival/departure patterns. You will respond to guest inquiries and support staff to ensure service standards are met.

Primary responsibilities include assisting with check-in/check-out, up-selling outlets, maintaining supplies, and ensuring safety procedures are followed. A GED or HS diploma and 1 year related experience are preferred.