Bell Services Captain: Guest Experience & Team Lead

PeopleAnswers, Inc.; Temecula (CA); On-site; USD 42,000 - 64,000; Full time

Job summary

Pechanga Resort & Casino seeks a Bell Captain to oversee the Bell Services Department, ensuring staff are scheduled, trained and delivering Four Diamond service standards. You will review payroll, coordinate group arrivals, and maintain supplies while liaising with guests and other departments.

The role requires a high school diploma or GED and at least 1 year of relative experience, with weekend/holiday flexibility and a professional demeanor under pressure.

Qualifications

• Ability to read and interpret safety rules, operating procedures and manuals.
• Ability to write routine reports and correspondence.
• Ability to speak effectively before groups of customers or employees.
• Comfort with analyzing data and drawing conclusions from written or computer-generated materials.

Responsibilities

• Oversee operations and services of Bell Services Department.
• Schedule staff and review payroll and overtime.
• Train Bell Staff Team Members and assist with interviewing and hiring.
• Coordinate group arrival/departure patterns and guest services.
• Maintain inventory of department supplies and monitor service standards.
• Ensure shift changes are communicated to relieving shifts clearly.
• Provide guidance during emergencies and ensure guest safety.

Skills

Great attitude

Eye contact

Stress management

Professional demeanor

Education

High school diploma or GED

Job description

Pechanga Resort & Casino seeks a Bell Captain to oversee the Bell Services Department, ensuring staff are scheduled, trained and delivering Four Diamond service standards. You will review payroll, coordinate group arrivals, and maintain supplies while liaising with guests and other departments.

The role requires a high school diploma or GED and at least 1 year of relative experience, with weekend/holiday flexibility and a professional demeanor under pressure.