Guest Experience Bell Services Associate

PeopleAnswers, Inc.; Temecula (CA); On-site; USD 35,000 - 48,000; Full time

Job summary

Pechanga Resort Casino in Temecula, CA is seeking a Bell Person to assist the Bell Services Department with guest arrivals, departures, and information services. The role emphasizes professional guest interactions, up-selling outlets, and maintaining standards across shifts.

The position requires a high school diploma or GED, flexibility to work weekends/holidays, and the ability to obtain a Class A gaming license. Strong communication and a positive attitude are essential.

Qualifications

• High school diploma or GED; and at least one year relative work experience preferred.
• Ability to read and comprehend simple instructions, short correspondence, and memos; write simple correspondence.
• Must qualify to obtain and maintain a Class “A” gaming license.

Responsibilities

• Assist guests with check-in/check-out procedures.
• Respond to guest inquiries in a professional manner.
• Resolve guest issues efficiently and courteously.
• Upsell the Resort’s outlets and promotional amenities.
• Coordinate with other departments on service delivery.

Skills

Positive attitude

Guest interaction

Communication

Teamwork

Eye contact

Dealing with stressful situations

Education

High school diploma or GED

Tools

OPERA system

Job description

Pechanga Resort Casino in Temecula, CA is seeking a Bell Person to assist the Bell Services Department with guest arrivals, departures, and information services. The role emphasizes professional guest interactions, up-selling outlets, and maintaining standards across shifts.

The position requires a high school diploma or GED, flexibility to work weekends/holidays, and the ability to obtain a Class A gaming license. Strong communication and a positive attitude are essential.