Bell Services Captain - Guest Experience Leader

Infor; Temecula, Northern (CA, KY); Hybrid; USD 52,000 - 70,000; Full time

Job summary

Pechanga Resort and Casino is seeking a Bell Captain to oversee all Bell Services operations and staff scheduling, ensuring high quality guest service. You will review payroll, assist with hiring, and guide team actions to meet Four Diamond standards.

Responsibilities include coordinating group arrivals/departures, maintaining inventory, training staff, and reporting to the Guest Services Supervisor. A high level of professionalism and strong communication are required.

Qualifications

• HS diploma or GED required; 1 year related experience preferred.

Responsibilities

• Comply with Resort policies and procedures.
• Comply with departmental Service Guarantees.
• Communicate effectively with guests and staff.
• Assist guests with check-in/check-out procedures.
• Resolve guest issues politely and efficiently.
• Monitor staff performance via daily reports and meetings.
• Maintain Bell Staff attendance and records.
• Assist in budget planning for Bell Services.

Skills

Great attitude

Eye contact

Stress resistance

Professional demeanor

Education

HS diploma or GED

Tools

OPERA

Job description

Pechanga Resort and Casino is seeking a Bell Captain to oversee all Bell Services operations and staff scheduling, ensuring high quality guest service. You will review payroll, assist with hiring, and guide team actions to meet Four Diamond standards.

Responsibilities include coordinating group arrivals/departures, maintaining inventory, training staff, and reporting to the Guest Services Supervisor. A high level of professionalism and strong communication are required.