Guest Concierge & Bell Services

PeopleAnswers, Inc.; Temecula (CA); Presencial; USD 36 000 - 60 000; Tempo integral

Resumo da oferta

Pechanga Resort Casino in Temecula, CA is seeking a Bell Person to support the Bell Services department. You will assist guests with check-in/check-out, coordinate group arrivals/departures, and help maintain service standards across departments.

The role emphasizes guest service excellence, professional demeanor, and the ability to work weekends/holidays. Experience with OPERA and a flexible, team-oriented attitude are valued.

Qualificações

• High school diploma or GED; and at least one (1) year relative work experience is preferred.
• Ability to read, write, comprehend simple instructions, and communicate in English.
• Must be able to obtain and maintain a Class “A” gaming license.

Responsabilidades

• Assist guests with check-in/check-out procedures.
• Listen and respond to guest inquiries professionally.
• Resolve guest issues efficiently and in a courteous manner.
• Upsell the resort’s outlets and other promotional amenities.
• Coordinate with other departments on service delivery and guest expectations.
• Provide accurate information on Pechanga Resort Casino services.
• Comply with Resort policies and department Service Standards.
• Maintain favorable relationships with all departments and Team Members.

Conhecimentos

Great smile

Positive attitude

Excellent guest service

Flexible hours

Weekend availability

English proficiency

Professional demeanor

OPERA knowledge

Formação académica

HS diploma or GED

Ferramentas

OPERA

Descrição da oferta de emprego

Pechanga Resort Casino in Temecula, CA is seeking a Bell Person to support the Bell Services department. You will assist guests with check-in/check-out, coordinate group arrivals/departures, and help maintain service standards across departments.

The role emphasizes guest service excellence, professional demeanor, and the ability to work weekends/holidays. Experience with OPERA and a flexible, team-oriented attitude are valued.