Resort Attractions Host: Elevate Guest Experience & Ops

LEGOLAND Parks; Winter Haven (FL); On-site; USD 1,705,000 - 2,428,000; Part time

Benefits offered by this job

Pay Range USD 15.00/Hr.

Job summary

LEGOLAND Parks in Winter Haven, FL is seeking a Part Time Resort Operations Host to support multiple areas such as attractions, guest services, and retail. You will help manage guest flow, uphold safety procedures, and maintain cleanliness across resort spaces.

The role emphasizes teamwork, reliable attendance, and the ability to thrive in a fast-paced, guest-facing environment, including evenings and weekends.

Qualifications

• Previous experience in a guest-facing role such as theme parks, attractions, hospitality, retail, or customer service is preferred.
• Experience in custodial services or commercial cleaning is beneficial but not required.
• Excellent communication, teamwork, and collaboration skills.
• Strong attention to detail and the ability to work independently when required.
• Ability to achieve certification for attractions, safety procedures, and basic emergency protocols.
• Flexible availability, including evenings, weekends, and holidays, to support resort operations.
• Reliable attendance is an essential function of this role.

Responsibilities

• Work within a designated zone of the resort, supporting daily operations while ensuring excellent guest service and promoting company values.
• Support a variety of operational areas including attractions, admissions, retail, custodial functions, and guest engagement.
• Maintain attraction efficiency (following training and certification) to minimize queue times and maximize throughput while delivering exceptional guest experiences.
• Welcome guests at entrances, assist with ticket scanning, and help manage guest flow throughout the resort.
• Assist guests entering and exiting attractions, ensuring they are properly secured and informed about safety procedures.
• Enforce attraction safety rules and restrictions, including height and weight requirements.
• Support retail operations by processing sales, handling inventory, preventing loss, and identifying opportunities to enhance guest purchases.
• Assist with shows, educational programs, and interactive experiences by preparing venues and engaging guests.
• Maintain high standards of cleanliness and presentation throughout the resort, including public areas and restrooms.
• Perform custodial duties such as sweeping, mopping, vacuuming, trash removal, and sanitizing surfaces including benches, tables, and handrails.

Skills

Guest-facing experience

Communication

Teamwork

Attention to detail

Certifications

Flexible hours

Reliability

Math & computer skills

Job description

LEGOLAND Parks in Winter Haven, FL is seeking a Part Time Resort Operations Host to support multiple areas such as attractions, guest services, and retail. You will help manage guest flow, uphold safety procedures, and maintain cleanliness across resort spaces.

The role emphasizes teamwork, reliable attendance, and the ability to thrive in a fast-paced, guest-facing environment, including evenings and weekends.