Guest Experience Champion

Merlin; Winter Haven (FL); Vor Ort; USD 22.000 - 25.000; Vollzeit

Zusammenfassung

LEGOLAND Florida Resort in Winter Haven, FL is hiring a Customer Service Representative to provide exceptional service to guests by phone, email, and web chat. You will handle bookings, processing payments, and upsell opportunities while maintaining a positive company image.

The role requires strong communication, experience in a call center or live chat, and the ability to work weekends and holidays. You will record details in CRM systems and collaborate with the Guest Excellence team to meet

Qualifikationen

• 6 months in a call center environment with multiple lines
• 6 months of Web/Live Chat experience
• Excellent front-office communication and typing skills
• Proficient with CRM systems and MS Office

Aufgaben

• Deliver best-in-class guest service via phone, email or web chat.
• Handle bookings and payments for North American attractions, cross-sell products.
• Record customer details accurately in booking and CRM systems.
• Explain terms and conditions and ensure compliance.
• Collaborate with the call center team and assist Guest Excellence Coaches.

Kenntnisse

Call Center Experience

Web/Live Chat

Communication Skills

Typing

Multitasking

CRM Systems

Tools

CRM Systems

Microsoft Office

Jobbeschreibung

LEGOLAND Florida Resort in Winter Haven, FL is hiring a Customer Service Representative to provide exceptional service to guests by phone, email, and web chat. You will handle bookings, processing payments, and upsell opportunities while maintaining a positive company image.

The role requires strong communication, experience in a call center or live chat, and the ability to work weekends and holidays. You will record details in CRM systems and collaborate with the Guest Excellence team to meet