Guest Experience Host - Resort (Part-Time)

Merlin; Winter Haven (FL); On-site; USD 18,000 - 23,000; Part time

Job summary

Merlin operates a premier destination in Winter Haven and seeks a Part Time Resort Operations Host to deliver outstanding guest experiences across attractions, guest services, custodial, retail, and admissions. This dynamic role supports daily operations while upholding our values and safety standards.

You will thrive in fast-paced environments, working with diverse teams to assist guests, manage flow, ensure safety, and maintain cleanliness.

Qualifications

• Previous experience in a guest-facing role such as theme parks, attractions, hospitality, retail, or customer service is preferred.
• Experience in custodial services or commercial cleaning is beneficial but not required.
• Excellent communication, teamwork, and collaboration skills.
• Strong attention to detail and the ability to work independently when required.
• Ability to achieve certification for attractions, safety procedures, and basic emergency protocols.
• Ability to remain calm and professional in high-stress situations.
• Basic math and computer skills are preferred.
• Flexible availability, including evenings, weekends, and holidays, to support resort operations.
• Reliable attendance is an essential function of this role.

Responsibilities

• Work within a designated zone of the resort, supporting daily operations while ensuring excellent guest service and promoting company values.
• Support a variety of operational areas including attractions, admissions, retail, custodial functions, and guest engagement.
• Maintain attraction efficiency (following training and certification) to minimize queue times and maximize throughput while delivering exceptional guest experiences.
• Welcome guests at entrances, assist with ticket scanning, and help manage guest flow throughout the resort.
• Assist guests entering and exiting attractions, ensuring they are properly secured and informed about safety procedures.
• Enforce attraction safety rules and restrictions, including height and weight requirements.
• Support retail operations by processing sales, handling inventory, preventing loss, and identifying opportunities to enhance guest purchases.
• Assist with shows, educational programs, and interactive experiences by preparing venues and engaging guests.
• Maintain high standards of cleanliness and presentation throughout the resort, including public areas and restrooms.
• Perform custodial duties such as sweeping, mopping, vacuuming, trash removal, and sanitizing surfaces including benches, tables, and handrails.
• Clean and maintain restrooms, restock supplies, and address issues promptly.
• Ensure walkways and public spaces remain clean, safe, and free from hazards.
• Provide directions, information, and assistance to guests as needed while maintaining a friendly and helpful demeanor.
• Respond to guest requests and address questions or concerns to create a positive experience.
• Identify and report maintenance issues, hazards, or operational concerns to leadership.
• Perform opening and closing routines in accordance with operating procedures.
• Communicate effectively with other team members, supervisors, and departments to ensure smooth operations.
• Liaise with leadership teams to help resolve resort-wide guest issues.

Job description

Merlin operates a premier destination in Winter Haven and seeks a Part Time Resort Operations Host to deliver outstanding guest experiences across attractions, guest services, custodial, retail, and admissions. This dynamic role supports daily operations while upholding our values and safety standards.

You will thrive in fast-paced environments, working with diverse teams to assist guests, manage flow, ensure safety, and maintain cleanliness.