Resort Operation Host – Attractions Z2

LEGOLAND Parks; Winter Haven (FL); On-site; USD 17,000 - 22,000; Full time

Job summary

LEGOLAND Florida Resort is seeking a Resort Operations Host – Attractions to ensure the safe, efficient operation of our rides and attractions while delivering memorable guest experiences. You will uphold safety standards, assist guests, and work with a team across zones to maintain smooth operations in a dynamic theme-park environment.

In this role you will coordinate with colleagues to resolve issues, maintain high service levels, and respond swiftly to ride incidents, ensuring a welcoming

Qualifications

• Preferred guest-facing experience in a theme park or similar environment.
• Excellent communication and collaboration skills.
• Ability to obtain ride, attractions, and park safety certifications.
• Ability to stay calm under high-stress situations.
• Basic math and computing skills preferred.
• Flexibility to work evenings, weekends and holidays.

Responsibilities

• Operate rides and attractions safely and efficiently in assigned zone.
• Maintain high guest service and minimize wait times.
• Enforce ride rules and safety procedures for guests.
• Assist guests entering/exiting attractions and address concerns.
• Follow emergency procedures and communicate with team during incidents.
• Complete opening and closing routines per procedures.
• Coordinate with supervisors to resolve guest issues.

Skills

Guest-facing experience

Communication skills

Collaboration skills

Ride certification

Emergency procedures

High-stress handling

Math skills

Flexible hours

Job description

What you’ll bring to the team

ROLE SUMMARY

Become a part of the excitement at LEGOLAND Florida Resort as a Resort Operations Host – Attractions! In this role, you’ll be responsible for ensuring the safe and efficient operation of our thrilling rides and attractions. You’ll play a key role in creating memorable experiences for our guests by providing excellent customer service and maintaining high safety standards.

KEY RESPONSIBILITIES

Zonal Operation:

• You will work in a specific zone within the resort, ensuring smooth operations and excellent guest service while promoting company values.
• After training and clearance, you will maintain attraction efficiency to minimize queue times and maximize throughput, delivering exceptional guest experiences.
• Ensure the safety of guests by enforcing attraction rules and restrictions, such as height and weight requirements. Provide clear instructions to guests about safety procedures.
• Assist guests in entering and exiting attractions, ensuring they are properly secured before the ride starts. Address any concerns or questions guests may have and provide a positive experience.
• Be familiar with emergency procedures in case of an accident or malfunction. Know how to handle situations correctly and where to find emergency equipment.
• Performs opening and closing routines as defined by the operating procedures.
• Communicate effectively with other operators, supervisors, and resort employees to ensure smooth operations. Follow instructions and work as part of a team.
• Liaison leadership team to resolve any resort wide guest issues.

Health & Safety:

• Maintaining health and safety protocols, handling incidents or accidents, and suggesting safety improvements.
• Work effectively in busy environments with high noise levels. Work effectively under pressure in situations such as ride breakdowns or upset guests. Maintain a high level of focus to ensure safe operation.

WORK ENVIRONMENT, PHYSICAL DEMANDS

• Various indoor, outdoor, and enclosed locations with varying temperatures and floor surfaces.
• Exposed to wet and/or humid conditions.
• Intermittent and prolonged sitting, standing, and walking to move about the resort and interact with guests.
• Visual acuity sufficient to read written materials, to complete paperwork activities, and to properly complete safety procedures.
• Hearing sufficient to communicate with individuals in person and via device.

Qualifications & Experience

EXPERIENCE AND QUALIFICATIONS

• Preferred experience in a guest-facing role such as a commercial or theme park environment.
• Excellent communication and collaboration skills.
• Ability to achieve certification on rides, in general attractions and safety requirements and park safety as well as basic emergency procedures.
• Ability to handle high-stress situations calmly and effectively.
• Basic math and computing skills are preferred.
• Must be willing to work flexible hours, including evenings, weekends, and holidays to support park operations.

Benefits

Pay Range

USD $14.00/Hr.