Resilience Program Product Specialist

Novalink Solutions LLC; Augusta (GA); On-site; USD 60,000 - 82,000; Full time

Job summary

Novalink Solutions LLC in Augusta, United States seeks a Product Specialist (Intermediate) to support a Roof and Flood Mitigation Resiliency Program from initiation to closeout. You will coordinate with internal teams, insurers, contractors, and evaluators to ensure timely, compliant program delivery and to guide applicants through the lifecycle.

The role emphasizes conducting UAT, reviewing training materials for accuracy, and maintaining strong relationships with bureau resources and external

Qualifications

• Bachelor's degree or equal years’ experience in public administration, business administration, finance, emergency management, insurance, public policy, engineering, construction, risk management, or a related field.

Responsibilities

• Support program implementation, operational setup, and ongoing process improvements.
• Conduct user acceptance testing (UAT) to ensure system functionality, accuracy, and alignment with program requirements.
• Review training and program materials for accuracy, completeness, and consistency.
• Manage and review applications to ensure completeness, eligibility, and compliance with program guidelines.
• Serve as a subject matter expert on program policies and procedures, providing guidance and answering applicant questions throughout the application lifecycle.
• Coordinate with contractors, evaluators, and external partners to facilitate application reviews and project approvals.
• Monitor applications through all stages of the review and approval process, ensuring timely processing and effective communication with all parties.
• Identify opportunities to enhance program efficiency, customer experience, and operational effectiveness.
• Maintain strong working relationships with bureau resources, insurance partners, construction professionals, and technology vendors to support program success.

Skills

Stakeholder Management

UAT Testing

Education

Bachelor's degree or equivalent years’ experience

Tools

UAT Testing Tools

Job description

Novalink Solutions LLC in Augusta, United States seeks a Product Specialist (Intermediate) to support a Roof and Flood Mitigation Resiliency Program from initiation to closeout. You will coordinate with internal teams, insurers, contractors, and evaluators to ensure timely, compliant program delivery and to guide applicants through the lifecycle.

The role emphasizes conducting UAT, reviewing training materials for accuracy, and maintaining strong relationships with bureau resources and external