Product Specialist (Intermediate)

Overture Partners; Gardiner (ME); Hybrid; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical plans (3 options)

401(k) starting day one

Life and disability insurance

Sick time

Job summary

Overture Partners in Maine is seeking a Product Specialist to support a resilience program that helps property owners mitigate flood risks. You will coordinate reviews, validate system performance, and ensure accurate program information while working with internal teams and external partners.

Hybrid role requiring in-office presence near Gardiner, ME, with emphasis on UAT, training development, and stakeholder engagement to improve workflows and applicant experience.

Qualifications

• Bachelor's degree or equivalent professional experience in a related field.

Responsibilities

• Support program delivery and refine operations, procedures, and workflows.
• Develop, review, and update training resources to ensure accuracy and usability.

Skills

UAT

Training materials

Stakeholder engagement

Application review

Process improvement

Program coordination

Education

Bachelor's degree or equivalent experience

Job description

Product Specialist Resiliency Program

Job Overview

An opportunity is available for a detail-oriented Product Specialist to support the implementation and ongoing improvement of a property mitigation and resiliency program focused on reducing the impact of severe flooding and other natural hazards. The successful candidate will combine strong user acceptance testing (UAT), training development, and stakeholder engagement skills to help deliver effective financial assistance initiatives. Candidates should have relevant education or equivalent professional experience, strong organizational abilities, and the communication skills needed to coordinate with diverse internal and external partners.

This is a hybrid position requiring regular in-office attendance. Applicants must reside within a two-hour commute of the designated office location in Maine.

Must Haves

• Education or Equivalent Experience: Bachelor's degree in public administration, business administration, finance, emergency management, insurance, public policy, engineering, construction, risk management, or a related discipline; equivalent professional experience may be considered.

• User Acceptance Testing (UAT): Experience testing systems and applications to verify functionality, accuracy, and alignment with business or program requirements.

• Training Materials Development: Ability to create, review, and maintain training documentation, instructional resources, and program materials.

• Stakeholder Engagement: Strong interpersonal and communication skills to coordinate effectively with internal teams, external partners, and service providers.

• Application Review and Compliance: Ability to assess applications for completeness, eligibility, accuracy, and adherence to established program guidelines.

• Process Improvement: Demonstrated ability to identify operational challenges and recommend improvements to workflows, service delivery, and program efficiency.

• Program Coordination: Strong organizational and follow-through skills to manage multiple applications, coordinate reviews, and support timely approvals.

What the Client Needs You to Do

The organization needs a Product Specialist who can help administer and improve a financial assistance program supporting property owners in strengthening their homes and properties against flooding and other natural hazards. You will coordinate program activities, validate system performance, review applications, and ensure that program information is accurate and accessible. Working closely with internal stakeholders, insurance partners, construction professionals, contractors, technology providers, and program evaluators, you will help maintain compliance, streamline operations, and provide a positive applicant experience throughout the review and approval process.

Key Responsibilities

• Support Program Delivery: Assist with launching, implementing, administering, and refining program operations, procedures, and workflows.

• Perform User Acceptance Testing: Test system functionality, identify defects or inconsistencies, document findings, and verify that technology solutions meet operational requirements.

• Develop and Review Training Resources: Create, evaluate, and update instructional materials, program documentation, and guidance to ensure accuracy, consistency, and usability.

• Evaluate Applications: Review submitted applications and supporting documentation to confirm completeness, eligibility, and compliance with applicable program requirements.

• Provide Program Guidance: Serve as a knowledgeable resource on program policies and procedures, responding to applicant questions and clarifying requirements throughout the application lifecycle.

• Coordinate External Reviews: Work with contractors, project evaluators, insurance representatives, and other partners to facilitate application assessments and project approvals.

• Track Application Progress: Monitor submissions from initial review through final approval, identify outstanding requirements, and communicate status updates to relevant parties.

• Improve Operational Processes: Identify opportunities to simplify workflows, improve customer service, strengthen consistency, and increase overall program effectiveness.

• Maintain Stakeholder Relationships: Build productive working relationships with internal program teams, technical vendors, construction professionals, insurance partners, and other stakeholders.

• Support Program Compliance: Help ensure that administrative processes, application decisions, and supporting materials align with established policies, procedures, and program objectives.

Additional Information

Work Arrangement: Hybrid schedule, with an expected two to three days per week working in the office.

Location Requirement: Candidates must live within a two-hour commute of the designated office location in Gardiner, Maine.

Education: A relevant bachelor's degree or equivalent years of professional experience is required.

Core Competencies: User acceptance testing, training material development, stakeholder engagement, application assessment, program administration, process improvement, and cross-functional coordination.

Interview Preparation: Candidates invited to a Microsoft Teams interview must have a current screenshot from an interaction with the staffing vendor uploaded to the interview request page as a PDF before accepting the interview request. Government-issued identification, passports, and similar documents are not acceptable substitutes. The screenshot must be uploaded before acceptance, as the request cannot be edited afterward. The staffing vendor must attend the beginning of the interview to verify the candidate's identity; otherwise, the hiring manager may cancel the interview.

Compensation: Compensation details will be communicated during the recruitment process.

W2 employees of Overture Partners who work 30 or more hours per week are eligible for the following benefits:

• medical (choice of 3 plans)
• 401(k) starting on day one
• a variety of voluntary benefits including life and disability insurance
• sick time if required by law in the worked-in state/locality

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