Resiliency Program Manager

Guidesoft, Inc.; Gardiner (ME); Ibrido; USD 80.000 - 110.000; Tempo pieno

Descrizione del lavoro

Knowledge Services is seeking a Resiliency Program Manager for a contract through the end of June 2027, with potential for extension, in Gardiner, Maine. Hybrid work arrangement requires living within 2 hours of Gardiner.

The role oversees a Roof and Flood Mitigation Resiliency Program, including coordination with insurers, construction professionals, and external partners to ensure compliant, efficient program delivery. UAT, training materials, and stakeholder engagement are key requirements.

Competenze

• Bachelor's degree or equivalent experience in public administration, business administration, finance, emergency management, insurance, public policy, engineering, construction, risk management, or related field.
• Experience with User Acceptance Testing (UAT).
• Experience creating training materials.
• Experience engaging with stakeholders.

Mansioni

• Support development, implementation, administration, and continuous improvement of a Roof and Flood Mitigation Resiliency Program.
• Oversee financial assistance initiatives to help property owners reduce vulnerability to natural hazards.
• Coordinate with internal stakeholders, insurers, construction professionals, technology partners, contractors, and evaluators to ensure program delivery and compliance.
• Support program implementation, operational setup, and ongoing process improvements.
• Conduct user acceptance testing (UAT) to ensure system functionality and alignment with requirements.
• Review training and program materials for accuracy, completeness, and consistency.
• Manage and review applications for completeness, eligibility, and compliance with guidelines.
• Serve as SME on program policies and procedures and guide applicants through the lifecycle.
• Coordinate with contractors, evaluators, and external partners to facilitate reviews and approvals.
• Monitor applications through all review stages and communicate with all parties.

Conoscenze

UAT experience

Training materials creation

Stakeholder engagement

Formazione

Bachelor's degree or equivalent experience in related field

Descrizione del lavoro

Overview

Knowledge Services is seeking a Resiliency Program Manager for a contract through the end of June 2027 (potential for extension) with the State of Maine in Gardiner.

• Work Location: Hybrid in office 2-3 days weekly - Applicants must currently live within 2 hours of Gardiner, Maine.
• Please note that we cannot accept any candidates requiring C2C or those requiring sponsorship for a work visa.

Responsibilities

Resiliency Program Manager Key Responsibilities:

• Responsible for supporting the development, implementation, administration, and continuous improvement of a Roof and Flood Mitigation Resiliency Program.
• This role oversees financial assistance initiatives designed to help property owners reduce their vulnerability to catastrophic natural hazards through mitigation and resilience improvements.
• As the primary point of coordination, the Product Specialist collaborates with internal stakeholders, insurance organizations, construction professionals, technology partners, contractors, and program evaluators to ensure successful program delivery and compliance.
• Support program implementation, operational setup, and ongoing process improvements.
• Conduct user acceptance testing (UAT) to ensure system functionality, accuracy, and alignment with program requirements.
• Review training and program materials for accuracy, completeness, and consistency.
• Manage and review applications to ensure completeness, eligibility, and compliance with program guidelines.
• Serve as a subject matter expert on program policies and procedures, providing guidance and answering applicant questions throughout the application lifecycle.
• Coordinate with contractors, evaluators, and external partners to facilitate application reviews and project approvals.
• Monitor applications through all stages of the review and approval process, ensuring timely processing and effective communication with all parties.
• Identify opportunities to enhance program efficiency, customer experience, and operational effectiveness.
• Maintain strong working relationships with bureau resources, insurance partners, construction professionals, and technology vendors to support program success.

Qualifications

Resiliency Program Manager Required Skills:

• Bachelor's degree (or equal years' experience) in public administration, business administration, finance, emergency management, insurance, public policy, engineering, construction, risk management, or a related field.
• Experienced with User Acceptance Testing UAT
• Experienced with the creation of training materials
• Experienced with stakeholder engagement

Knowledge Services is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

Applicants with disabilities may contact the Talent Division via telephone, e-mail, and other means to request and arrange for accommodations. If you need assistance to accommodate a disability, you may request an accommodation at any time. Please contact the Talent Services Team at [e-mail] or 317.806.0005.

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