Resilience Program Product Specialist

Novalink Solutions; Virginia; On-site; USD 70,000 - 90,000; Full time

Job summary

Novalink Solutions seeks a Product Specialist (Intermediate) to support the Roof and Flood Mitigation Resiliency Program in Augusta, Maine. This full-time contract role focuses on implementation, administration, and continuous improvement, coordinating with internal teams and external partners to deliver program goals.

The role emphasizes stakeholder collaboration, UAT testing, and rigorous compliance across the application lifecycle, with a strong focus on efficient processes and customer

Qualifications

• Bachelor's degree (or equal years’ experience) in public administration, business administration, finance, emergency management, insurance, public policy, engineering, construction, risk management, or a related field.

Responsibilities

• Support program implementation, operational setup, and ongoing process improvements.
• Conduct user acceptance testing (UAT) to ensure system functionality, accuracy, and alignment with program requirements.
• Review training and program materials for accuracy, completeness, and consistency.
• Manage and review applications to ensure completeness, eligibility, and compliance with program guidelines.
• Serve as a subject matter expert on program policies and procedures, providing guidance and answering applicant questions throughout the application lifecycle.
• Coordinate with contractors, evaluators, and external partners to facilitate application reviews and project approvals.
• Monitor applications through all stages of the review and approval process, ensuring timely processing and effective communication with all parties.
• Identify opportunities to enhance program efficiency, customer experience, and operational effectiveness.
• Maintain strong working relationships with bureau resources, insurance partners, construction professionals, and technology vendors to support program success.

Education

Bachelor's degree (or equal years’ experience)

Job description

Novalink Solutions seeks a Product Specialist (Intermediate) to support the Roof and Flood Mitigation Resiliency Program in Augusta, Maine. This full-time contract role focuses on implementation, administration, and continuous improvement, coordinating with internal teams and external partners to deliver program goals.

The role emphasizes stakeholder collaboration, UAT testing, and rigorous compliance across the application lifecycle, with a strong focus on efficient processes and customer