Residential Warranty Technician – Customer Care & QA

Hayden Homes; Missoula (MT); On-site; USD 62,000 - 75,000; Full time

Benefits offered by this job

Competitive base salary

Quarterly bonus opportunities

Medical, dental, and vision

Flexible spending accounts

Life and disability insurance

401(k) with company match

Home purchase discount

Paid time off (3 weeks + 16 hours VTO)

Education reimbursement and career dev

Job summary

Hayden Homes is seeking a Customer Service Warranty Technician to ensure high-quality completion of homes in partnership with Construction Project Managers. You will promptly respond to warranty requests to keep items on time and within budget, upholding our quality standards.

You’ll build strong relationships with customers and internal teams, staying organized to meet timelines, while providing professional service and clear documentation throughout the warranty period.

Qualifications

• HS diploma or GED required; equivalent experience considered.
• At least 2 years of construction-related experience and prior customer service or warranty experience preferred.
• Strong organization and time management in a fast-paced environment.

Responsibilities

• Quality Assurance: conduct QA inspections prior to home completion and schedule inspections with the Project Manager.
• New Home Orientations: explain features, warranty coverage and how to initiate a service request.
• Sales turnover to inventory: inspect model/inventory homes and generate issue lists for PMs.
• Service Request Management: address warranty requests, manage subcontractors, and follow up with customers.
• Warranty On-Call: participate in on-call rotation for after-hours emergency requests.

Skills

Task management

Microsoft Office

Education

HS diploma, GED, or equivalent experience

Tools

Microsoft Office

Job description

Hayden Homes is seeking a Customer Service Warranty Technician to ensure high-quality completion of homes in partnership with Construction Project Managers. You will promptly respond to warranty requests to keep items on time and within budget, upholding our quality standards.

You’ll build strong relationships with customers and internal teams, staying organized to meet timelines, while providing professional service and clear documentation throughout the warranty period.