Residential Warranty & Service Liaison

DRB Homes; Tempe (AZ); On-site; USD 52,000 - 78,000; Full time

Job summary

DRB Homes in Tempe, AZ is seeking a Warranty Manager with 3+ years in residential construction to research and respond to customer service inquiries from new home customers, and to coordinate warranty work orders with homeowners and subcontractors.

You will review service invoices, monitor budgets, and identify potential construction defects for escalation. Proficiency with Microsoft Office is required.

Qualifications

• 3+ years of experience in residential construction as a Warranty Manager.
• Successful completion of college courses in Residential Homebuilding Construction.
• Proficient in Microsoft Office Suite.

Responsibilities

• Respond to homeowner warranty work orders.
• Investigate and determine the need for service; liaise between homeowners and subcontractors to schedule service and follow-up.
• Determine if the company compensates service requests based on established policies and procedures.
• Identify and report to the Director of Production any potential home construction defects.
• Approve service invoices and monitor service repair budgets.

Skills

Customer service

Verbal communication

Multitasking

Team player

Professional demeanor

Education

Residential Homebuilding Construction coursework

Tools

Microsoft Office Suite

Job description

DRB Homes in Tempe, AZ is seeking a Warranty Manager with 3+ years in residential construction to research and respond to customer service inquiries from new home customers, and to coordinate warranty work orders with homeowners and subcontractors.

You will review service invoices, monitor budgets, and identify potential construction defects for escalation. Proficiency with Microsoft Office is required.