Post-Construction Warranty Experience Lead

Weekley Homes L.P.; Phoenix, Northern (AZ, KY); Hybrid; USD 70,000 - 90,000; Full time

Benefits offered by this job

Health Insurance

401k with match

Employee Stock Ownership Plan

Profit Sharing

Paid time off (PTO)

New Home Discount

Job summary

David Weekley Homes in Phoenix seeks a Warranty Service Manager to oversee the post-construction warranty process, ensuring homeowner satisfaction and adherence to quality standards. You will visit homes, assess warranty eligibility, coordinate repairs with contractors, and maintain detailed warranty records.

The role emphasizes strong communication, budget management, and proactive issue resolution to deliver exceptional homeowner experiences.

Qualifications

• Experience in warranty management or post-construction service is preferred.
• Strong communication and interpersonal skills are essential.
• Ability to manage budgets and coordinate with contractors.

Responsibilities

• Engage with homeowners to deliver exceptional experiences and build lasting relationships.
• Respond promptly and professionally to warranty concerns.
• Inspect homes to determine warranty eligibility during visits.
• Coordinate repairs with homeowners and subcontractors to resolve issues quickly.
• Document issues and resolutions in the warranty database for reviews.
• Maintain records of warranty items and maintain homeowner education on care and exclusions.
• Manage a budget and strive for high homeowner satisfaction.

Skills

Warranty management

Customer service

Communication

Time management

Budgeting

Interpersonal skills

Job description

David Weekley Homes in Phoenix seeks a Warranty Service Manager to oversee the post-construction warranty process, ensuring homeowner satisfaction and adherence to quality standards. You will visit homes, assess warranty eligibility, coordinate repairs with contractors, and maintain detailed warranty records.

The role emphasizes strong communication, budget management, and proactive issue resolution to deliver exceptional homeowner experiences.