Residential Support Representative I

chamberlain; Tucson (AZ); On-site; USD 22,000 - 33,000; Full time

Benefits offered by this job

Comprehensive benefits

401(k)

Job summary

Chamberlain Group seeks a customer care professional to provide specialized technical assistance in installation and support for residential product lines, while maintaining high service levels for orders, returns, and pricing inquiries. The role uses SAP and CRM to deliver seamless experiences from first contact to shipment, verify order accuracy, and educate customers on product features and benefits.

On-site attendance and alignment with shift schedules are required.

Qualifications

• High School Diploma or GED equivalent required.
• 0-2 years of experience in high-volume customer assistance environment.
• Strong verbal and written communication; proficient in Microsoft Office; good typing skills.

Responsibilities

• Provide customers with specialized technical assistance in installation and support for Chamberlain Group Residential Product lines.
• Maintain high level of customer service while processing orders, returns and pricing inquiries across product lines.
• Leverage SAP and CRM to deliver an exceptional customer experience from start to finish of each interaction.
• Verify that orders for parts and service quantities are accurate and match shipping options.
• Escalate reported product quality problems and customer complaints.
• Convert inquiries into sales with customer education on product features and benefits.
• Maintain professional knowledge by attending workshops and reading professional publications.
• Regular, on-site attendance and adherence to assigned shift and schedule.

Skills

Strong communication

Microsoft Office

Typing

Mechanical aptitude

Education

High School Diploma or GED

2+ years college/technical school

Tools

SAP

CRM

Job description

Chamberlain Group (CG) is a global leader in intelligent access and Blackstone portfolio company. Powered by our myQ technology, we make access simple and secure for millions of homeowners, businesses, and communities worldwide. Our flagship brands, LiftMaster® and Chamberlain® , are found in 51+ million homes, and 14 million+ people rely on the myQ® app daily.

Essential Duties and Responsibilities

• Provide customers with specialized technical assistance in the installation and support for Chamberlain Group Residential Product lines
• Maintain a high level of customer service while processing orders, returns and customer pricing inquiries across multiple product lines
• Leverage resources including SAP and CRM to deliver an exceptional customer experience from the start to finish of each customer interaction
• Verify that orders for parts and service quantities are accurate and matches shipping options to meet customer expectations
• Escalate any reported product quality problems and customer complaints
• Convert customer inquiries into sales with an emphasis on customer education regarding product features and benefits
• Maintain professional and technical knowledge by attending educational workshops, reading professional publications, establishing personal networks, and participating in professional societies.
• Obtain information from SAP documents and follows-up with customers on an as-needed basis with the necessary information regarding product shipments and pricing orders, and return questions
• This position requires regular and predictable on-site attendance and the ability to work the particular shift and/or schedule to which you are assigned, as well as additional hours as needed.
• Comply with health and safety guidelines and rules; managers should also ensure compliance across their teams.
• Protect Chamberlain Group's reputation by keeping information confidential.
• Contribute to the team effort by accomplishing related results and participating on projects as needed.

Minimum Qualifications

• Education/Certifications: High School Diploma or GED Equivalent
• Experience: 0-2 years of experience in a high volume customer assistance environment
• Knowledge, Skills, and Abilities: Strong verbal and written communication skills; proficiency in Microsoft Office Suite; strong typing skills
• Other: Mechanical and logical aptitude

Preferred Qualifications

• Education/Certifications: 2+ years of College or Technical School
• Experience: Experience in a technical support environment

The pay range for this position is $16.88 - $24.23/hr. Base pay offered may vary depending on a number of factors including, but not limited to, the position offered, location, education, training, and/or experience. In addition to base pay, also offered is a comprehensive benefits package and 401k contribution (all benefits are subject to eligibility requirements). This position is eligible for participation in a short-term incentive plan subject to the terms of the applicable plans and policies.

Chamberlain Group wants all of its employees to succeed and encourages people of all backgrounds to apply. We're proud to be an Equal Opportunity Employer, and you'll be considered for this role regardless of race, color, religion, sex, national origin, age, sexual orientation, ancestry; marital, disabled or veteran status. We're committed to fostering an environment where people of all lived experiences feel welcome.

Persons with disabilities who anticipate needing accommodations for any part of the application process may contact, in confidence [e-mail] .