Residential Support Representative I

The Chamberlain Group LLC; Nacogdoches (TX); On-site; USD 23,000 - 33,000; Full time

Benefits offered by this job

Comprehensive benefits package

401(k) contribution

Short-term incentive plan

Job summary

Chamberlain Group in Texas is seeking a Customer Support Specialist to provide specialized technical assistance for residential product lines, process orders, returns and pricing inquiries, and use SAP and CRM to deliver an exceptional customer experience.

This on-site role emphasizes accurate order verification, customer education on product features, and collaboration with cross-functional teams; starting pay ranges from $16.88 to $24.23 per hour with a comprehensive benefits package and

Qualifications

• 0-2 years of experience in a high volume customer assistance environment.
• High School Diploma or GED Equivalent.
• Strong verbal and written communication skills; proficiency in Microsoft Office Suite; strong typing skills.

Responsibilities

• Provide customers with specialized technical assistance in installation and support for residential product lines.
• Maintain a high level of customer service while processing orders, returns and pricing inquiries.
• Verify orders for parts and services align with shipping options and customer expectations.
• Escalate reported product quality problems and customer complaints.
• Convert inquiries into sales with emphasis on product features and benefits.

Skills

Strong verbal and written communicatie

Microsoft Office Suite

Typing skills

Education

High School Diploma or GED Equivalent

Tools

SAP

CRM

Job description

Chamberlain Group (CG) is a global leader in intelligent access and Blackstone portfolio company. Powered by our myQ technology, we make access simple and secure for millions of homeowners, businesses, and communities worldwide. Our flagship brands, LiftMaster® and Chamberlain® , are found in 51+ million homes, and 14 million+ people rely on the myQ® app daily.

Essential Duties and Responsibilities

• Provide customers with specialized technical assistance in the installation and support for Chamberlain Group Residential Product lines
• Maintain a high level of customer service while processing orders, returns and customer pricing inquiries across multiple product lines
• Leverage resources including SAP and CRM to deliver an exceptional customer experience from the start to finish of each customer interaction
• Verify that orders for parts and service quantities are accurate and matches shipping options to meet customer expectations
• Escalate any reported product quality problems and customer complaints
• Convert customer inquiries into sales with an emphasis on customer education regarding product features and benefits
• Maintain professional and technical knowledge by attending educational workshops, reading professional publications, establishing personal networks, and participating in professional societies.
• Obtain information from SAP documents and follows-up with customers on an as needed basis with the necessary information regarding product shipments and pricing orders, and return questions
• This position requires regular and predictable on-site attendance and the ability to work the particular shift and/or schedule to which you are assigned, as well as additional hours as needed.
• Comply with health and safety guidelines and rules; managers should also ensure compliance across their teams.
• Protect Chamberlain Group’s reputation by keeping information confidential.
• Contribute to the team effort by accomplishing related results and participating on projects as needed.

Minimum Qualifications

Education/Certifications

• High School Diploma or GED Equivalent

Experience

• 0-2 years of experience in a high volume customer assistance environment

Knowledge, Skills, and Abilities

• Strong verbal and written communication skills; proficiency in Microsoft Office Suite; strong typing skills

Other

• Mechanical and logical aptitude

Preferred Qualifications

Education/Certifications

• 2+ years of College or Technical School

Experience

• Experience in a technical support environment

The pay range for this position is $16.88 - $24.23/hr. Base pay offered may vary depending on a number of factors including, but not limited to, the position offered, location, education, training, and/or experience. In addition to base pay, also offered is a comprehensive benefits package and 401k contribution (all benefits are subject to eligibility requirements). This position is eligible for participation in a short-term incentive plan subject to the terms of the applicable plans and policies.

Chamberlain Group wants all of its employees to succeed and encourages people of all backgrounds to apply. We’re proud to be an Equal Opportunity Employer, and you’ll be considered for this role regardless of race, color, religion, sex, national origin, age, sexual orientation, ancestry; marital, disabled or veteran status. We’re committed to fostering an environment where people of all lived experiences feel welcome. Persons with disabilities who anticipate needing accommodations for any part of the application process may contact, in confidence [e-mail].

Chamberlain Group (CG) is a global leader in intelligent access and Blackstone portfolio company. Powered by our myQ technology, we make access simple and secure for millions of homeowners, businesses, and communities worldwide. Our flagship brands, LiftMaster® and Chamberlain® , are found in 51+ million homes, and 14 million+ people rely on the myQ® app daily. Chamberlain Group also includes Systems, LLC, a leading manufacturer of loading dock equipment for over 60 years, and Controlled Products Systems Group, a leading wholesale distributor of access control equipment in the U.S.

Follow us on LinkedIn and Instagram.