Associate II, Customer and Branch Operations

Controlled Products Systems Group, Inc.; Chicago (IL); On-site; USD 30,000 - 47,000; Full time

Job summary

Controlled Products Systems Group (CPSG), an affiliate of Chamberlain Group, is seeking an Associate II in Customer and Branch Operations in Chicago. You will handle orders, inquiries, and claims, and support inventory and safety processes.

This on-site role requires strong communication, problem-solving skills, and the ability to lift and move items as needed. A minimum of 2 years in customer care is expected, with base pay plus benefits offered.

Qualifications

• High school diploma or GED required.
• Minimum of 2 years customer care experience in manufacturing or distribution.
• Strong communication, organizational and problem-solving skills.

Responsibilities

• Maintain heavy daily telephone contact with customers regarding product information and availability.
• Enter orders and expedite them; respond to customer requests to ensure service quality.
• Follow-up on order status and relay shipping information; use CRM for cases and reports.
• Process customer claims and inquiries; route emails to the appropriate branch personnel.
• Support safety and quality by following standard work and maintaining a clean, safe environment.
• Assist with inventory tracking and restocking at the branch.
• Greet will-call customers; ensure orders are completed expeditiously.
• Review dealer web orders for special handling due to inventory or shipping instructions.
• Operate forklift and branch equipment as required.

Skills

Customer service

Communication

Problem solving

Education

High school diploma/GED

Job description

Controlled Products Systems Group (CPSG), an affiliate of Chamberlain Group, is a one-stop distributor of access control and perimeter security products for professional dealers and installers across residential, commercial, and industrial markets. With a personal approach to business, our employees—whether in one of our branches nationwide or at our corporate office—are committed to serving our customers and supplier partners with dedication and expertise.

Associate II, Customer and Branch Operations Overview

• Maintain heavy daily telephone contact with external and internal customers regarding product information, needs and availability, etc.
• Enter orders into the systems, and expedites them according to established processes and procedures; respond to customer requests in order to ensure highest level of customer service
• Follow-up with customers regarding the status of their open orders and relay shipping information; utilize CRM solutions to initiate and process customer cases, and create and maintain reports
• Initiate and process customer claims and disputes; distribute customer email inquiries to the appropriate branch personnel
• Perform assigned tasks utilizing standard work and policies in order to ensure highest levels of safety and quality, including ensuring clean and safe working environment
• Assist with inventory tracking, maintenance and overall restocking efforts of the branch
• Meet and greet all will call customers and ensure their orders are completed expeditiously
• Review dealer web orders to determine if they require special handling due to inventory, location or special shipping instructions
• Operate forklift and other branch equipment as required
• This position requires regular and predictable on-site attendance and the ability to work the particular shift and/or schedule to which you are assigned, as well as additional hours as needed
• Comply with health and safety guidelines and rules; managers should also ensure compliance across their teams
• Protect CPSG’s reputation by keeping information confidential
• Maintain professional and technical knowledge by attending educational workshops, professional publications, establishing personal networks, and participating in professional societies

Associate II, Customer and Branch Operations Qualifications

• High school diploma/GED
• Minimum of 2 years customer care experience, manufacturing or distribution environment
• Excellent communication, organization and problem-solving skills; strong computer skills
• Ability to lift up to 50 pounds and push/pull up to 100 pounds
• Ability to stand, walk, and sit up
• Ability to use hand to finger, handle, or feel
• Ability to climb or balance
• Ability to stoop, kneel, bend, crouch, or crawl
• Ability to reach with hands and arms
• Ability to talk or hear

Preferred Qualifications

• Some college or equivalent experience
• Proficiency in Spanish
• Contribute to the team effort by accomplishing related results and participating on projects as needed

Compensation & Benefits

The pay range for this position is $22.16 - $34.46/hr. Base pay offered may vary depending on a number of factors including, but not limited to, the position offered, location, education, training, and/or experience.

In addition to base pay, also offered is a comprehensive benefits package and 401k contribution (all benefits are subject to eligibility requirements).

This position is eligible for participation in a short-term incentive plan subject to the terms of the applicable plans and policies.

Equal Opportunity & Diversity Statement

Chamberlain Group wants all of its employees to succeed and encourages people of all backgrounds to apply.

We’re proud to be an Equal Opportunity Employer, and you’ll be considered for this role regardless of race, color, religion, sex, national origin, age, sexual orientation, ancestry; marital, disabled or veteran status.

We’re committed to fostering an environment where people of all lived experiences feel welcome.

Persons with disabilities who anticipate needing accommodations for any part of the application process may contact, in confidence [e-mail].

Chamberlain Group (CG) is a global leader in intelligent access and Blackstone portfolio company. Powered by our myQ technology, we make access simple and secure for millions of homeowners, businesses, and communities worldwide. Our flagship brands, LiftMaster® and Chamberlain® , are found in 51+ million homes, and 14 million+ people rely on the myQ® app daily. Chamberlain Group also includes Systems, LLC, a leading manufacturer of loading dock equipment for over 60 years, and Controlled Products Systems Group, a leading wholesale distributor of access control equipment in the U.S.

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