Residential Support Representative I

Chamberlain Group; Tucson, Northern (AZ, KY); Hybrid; USD 2,325,000 - 3,338,000; Full time

Benefits offered by this job

401k contribution

Comprehensive benefits package

Job summary

Chamberlain Group in Tucson, AZ is seeking a Residential Support Representative I to deliver specialized technical assistance for our home-residential product lines. This on-site role focuses on high-quality service from order processing to post-purchase support.

You will work with SAP and CRM tools, handle pricing inquiries, and help customers understand product features and benefits while maintaining safety and confidentiality standards. Training and growth opportunities are available.

Qualifications

• High School Diploma or GED required.
• 0-2 years of experience in a high volume customer assistance environment.
• Strong verbal and written communication skills; proficiency in Microsoft Office Suite; strong typing skills.
• Mechanical and logical aptitude required.
• 2+ years of College or Technical School preferred.
• Experience in a technical support environment preferred.

Responsibilities

• Provide customers with specialized technical assistance in installation and support for Chamberlain Group Residential Product lines.
• Maintain a high level of customer service while processing orders, returns and customer pricing inquiries across multiple product lines.
• Leverage SAP and CRM to deliver an exceptional customer experience from start to finish of each interaction.
• Verify orders for parts and service quantities are accurate and match shipping options.
• Escalate reported product quality problems and customer complaints.
• Convert inquiries into sales with an emphasis on customer education regarding product features and benefits.
• Attend educational workshops and maintain professional knowledge.
• Obtain information from SAP documents and follow up with customers regarding shipments and pricing orders.
• This role requires regular on-site attendance and the assigned shift; additional hours as needed.
• Comply with health and safety guidelines; protect confidentiality of Chamberlain Group information.
• Contribute to team efforts on related projects.

Skills

Strong verbal and writtencommunication

Microsoft Office Suite

Typing skills

Mechanical aptitude

Logical aptitude

Education

High School Diploma or GED

2+ years of College or Technical School

Tools

SAP

CRM

Job description

## Residential Support Representative IApply: Tucson, AZ: Full time: Posted 2 Days Ago: JR31550Chamberlain Group (CG) is a global leader in intelligent access and Blackstone portfolio company. Powered by our myQ technology, we make access simple and secure for millions of homeowners, businesses, and communities worldwide. Our flagship brands, LiftMaster and Chamberlain , are found in 51+ million homes, and 14 million+ people rely on the myQ app daily.**Essential Duties and Responsibilities**• Provide customers with specialized technical assistance in the installation and support for Chamberlain Group Residential Product lines• Maintain a high level of customer service while processing orders, returns and customer pricing inquiries across multiple product lines• Leverage resources including SAP and CRM to deliver an exceptional customer experience from the start to finish of each customer interaction• Verify that orders for parts and service quantities are accurate and matches shipping options to meet customer expectations• Escalate any reported product quality problems and customer complaints• Convert customer inquiries into sales with an emphasis on customer education regarding product features and benefits• Maintain professional and technical knowledge by attending educational workshops, reading professional publications, establishing personal networks, and participating in professional societies.• Obtain information from SAP documents and follows-up with customers on an as-needed basis with the necessary information regarding product shipments and pricing orders, and return questions• This position requires regular and predictable on-site attendance and the ability to work the particular shift and/or schedule to which you are assigned, as well as additional hours as needed.• Comply with health and safety guidelines and rules; managers should also ensure compliance across their teams.• Protect Chamberlain Group’s reputation by keeping information confidential.• Contribute to the team effort by accomplishing related results and participating on projects as needed. **Minimum Qualifications****Education/Certifications:**• High School Diploma or GED Equivalent**Experience:**• 0-2 years of experience in a high volume customer assistance environment**Knowledge, Skills, and Abilities:**• Strong verbal and written communication skills; proficiency in Microsoft Office Suite; strong typing skills**Other:**• Mechanical and logical aptitude**Preferred Qualifications****Education/Certifications:**• 2+ years of College or Technical School**Experience:**• Experience in a technical support environmentThe pay range for this position is $16.88 - $24.23/hr. Base pay offered may vary depending on a number of factors including, but not limited to, the position offered, location, education, training, and/or experience. In addition to base pay, also offered is a comprehensive benefits package and 401k contribution (all benefits are subject to eligibility requirements). This position is eligible for participation in a short-term incentive plan subject to the terms of the applicable plans and policies.Chamberlain Group wants all of its employees to succeed and encourages people of all backgrounds to apply. We’re proud to be an Equal Opportunity Employer, and you’ll be considered for this role regardless of race, color, religion, sex, national origin, age, sexual orientation, ancestry; marital, disabled or veteran status. We’re committed to fostering an environment where people of all lived experiences feel welcome.Persons with disabilities who anticipate needing accommodations for any part of the application process may contact, in confidence [e-mail].