Associate II, Customer and Branch Operations

Controlled Products Systems Group, Inc.; Addison (IL); On-site; USD 30,000 - 47,000; Full time

Benefits offered by this job

Comprehensive benefits

401k contribution

Short-term incentive plan

Job summary

Controlled Products Systems Group (CPSG) is part of Chamberlain Group, delivering access control and security solutions through branch locations nationwide. The Associate II role emphasizes customer care, order entry, and branch operations to support dealers and installers.

Responsibilities include order processing, CRM usage, inventory support, and safety compliance; strong communication and problem-solving are essential. On-site presence is required with some lifting and equipment operation.

Qualifications

• High school diploma or GED required.
• Minimum of 2 years customer care experience in manufacturing or distribution.
• Excellent communication, organization and problem-solving skills; strong computer skills.
• Ability to lift up to 50 pounds and push/pull up to 100 pounds.
• Stand, walk, and sit for long periods; manual dexterity required.

Responsibilities

• Maintain heavy daily telephone contact with external and internal customers regarding product information, needs and availability.
• Enter orders into the systems and expedite them; respond to customer requests to ensure high service.
• Follow-up with customers on order status and relay shipping information; use CRM to manage cases.
• Initiate and process customer claims and disputes; route inquiries to the appropriate branch personnel.
• Assist with inventory tracking, maintenance and restocking at the branch.
• Meet and greet all will call customers and ensure orders are completed expeditiously.
• Operate forklift and other branch equipment as required.
• Comply with health and safety guidelines and maintain a safe working environment.
• Maintain confidentiality of CPSG information and pursue professional development.

Skills

Customer care

Communication

Organization

Problem-solving

Computer skills

Education

High school diploma/GED

Some college or equivalent experience

Tools

Forklift

Job description

Controlled Products Systems Group (CPSG), an affiliate of Chamberlain Group, is a one-stop distributor of access control and perimeter security products for professional dealers and installers across residential, commercial, and industrial markets. With a personal approach to business, our employees—whether in one of our branches nationwide or at our corporate office—are committed to serving our customers and supplier partners with dedication and expertise.

Associate II, Customer and Branch Operations Overview

• Maintain heavy daily telephone contact with external and internal customers regarding product information, needs and availability, etc.
• Enter orders into the systems, and expedites them according to established processes and procedures; respond to customer requests in order to ensure highest level of customer service
• Follow-up with customers regarding the status of their open orders and relay shipping information; utilize CRM solutions to initiate and process customer cases, and create and maintain reports
• Initiate and process customer claims and disputes; distribute customer email inquiries to the appropriate branch personnel
• Perform assigned tasks utilizing standard work and policies in order to ensure highest levels of safety and quality, including ensuring clean and safe working environment
• Assist with inventory tracking, maintenance and overall restocking efforts of the branch
• Meet and greet all will call customers and ensure their orders are completed expeditiously
• Review dealer web orders to determine if they require special handling due to inventory, location or special shipping instructions
• Operate forklift and other branch equipment as required
• This position requires regular and predictable on-site attendance and the ability to work the particular shift and/or schedule to which you are assigned, as well as additional hours as needed
• Comply with health and safety guidelines and rules; managers should also ensure compliance across their teams
• Protect CPSG’s reputation by keeping information confidential
• Maintain professional and technical knowledge by attending educational workshops, professional publications, establishing personal networks, and participating in professional societies

Associate II, Customer and Branch Operations Qualifications

• High school diploma/GED
• Minimum of 2 years customer care experience, manufacturing or distribution environment
• Excellent communication, organization and problem-solving skills; strong computer skills
• Ability to lift up to 50 pounds and push/pull up to 100 pounds
• Ability to stand, walk, and sit up
• Ability to use hand to finger, handle, or feel
• Ability to climb or balance
• Ability to stoop, kneel, bend, crouch, or crawl
• Ability to reach with hands and arms
• Ability to talk or hear

Preferred Qualifications

• Some college or equivalent experience
• Proficiency in Spanish
• Contribute to the team effort by accomplishing related results and participating on projects as needed

Compensation & Benefits

The pay range for this position is $22.16 - $34.46/hr. Base pay offered may vary depending on a number of factors including, but not limited to, the position offered, location, education, training, and/or experience.

In addition to base pay, also offered is a comprehensive benefits package and 401k contribution (all benefits are subject to eligibility requirements).

This position is eligible for participation in a short-term incentive plan subject to the terms of the applicable plans and policies.

Equal Opportunity & Diversity Statement

Chamberlain Group wants all of its employees to succeed and encourages people of all backgrounds to apply.

We’re proud to be an Equal Opportunity Employer, and you’ll be considered for this role regardless of race, color, religion, sex, national origin, age, sexual orientation, ancestry; marital, disabled or veteran status.

We’re committed to fostering an environment where people of all lived experiences feel welcome.

Persons with disabilities who anticipate needing accommodations for any part of the application process may contact, in confidence [e-mail].

Chamberlain Group (CG) is a global leader in intelligent access and Blackstone portfolio company. Powered by our myQ technology, we make access simple and secure for millions of homeowners, businesses, and communities worldwide. Our flagship brands, LiftMaster® and Chamberlain® , are found in 51+ million homes, and 14 million+ people rely on the myQ® app daily. Chamberlain Group also includes Systems, LLC, a leading manufacturer of loading dock equipment for over 60 years, and Controlled Products Systems Group, a leading wholesale distributor of access control equipment in the U.S.

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