Residential Specialist

Services for the UnderServed; New York (NY); On-site; USD 36,000 - 44,000; Full time

Benefits offered by this job

Medical/Dental/Vision Insurance

Life Insurance

403(b)

Paid Vacations and Holidays

Job summary

Services for the UnderServed (S:US) is seeking a Residential Specialist for its adult families' shelter in Manhattan, NY. You will provide a warm, compassionate welcome, promote person‑centered services, and support residents’ independence while maintaining 24/7 building coverage.

You will collaborate with case managers, assist with admissions and escorts to services, participate in supervision, and help plan self‑care and community activities.

Qualifications

• High Diploma or GED along with relevant experience.
• F-02 certification (Required for family shelters only)
• A security license is mandatory but may be obtained within 6 months if hired.
• Learn and integrate a trauma-informed, client-centered approach, using an anti-oppressive lens into your work with the people we serve.
• Use neutral and non-judgmental language when responding to the needs and requests of the Residents
• Must have the ability to be flexible with schedule as needed.
• Ability to maintain professional maturity during a crisis
• Able to demonstrate excellence in customer service
• Demonstrated sensitivity and experience with homelessness, substance misuse, and harm reduction, including LGBTQ, HIV/AIDS, elderly, and individuals with mental health and developmental disabilities.

Responsibilities

• Conduct regular rounds to ensure safety and residents wellbeing.
• Enter activity log information and shift notes promptly and accurately.
• Complete admissions paperwork.
• Escort residents to services and activities outside the facility.
• Meet with Shift Supervisor for supervision.
• Plan and conduct resident self-care and group activities.
• Meet with case managers to assist in tasks.
• Provide initial orientation to the program.
• Provide administrative support in office coverage and clerical work.
• Understand and follow emergency procedures including fire drills.
• Attend trainings and agency meetings as necessary.
• Provide meal coordination.

Skills

Communication skills

Trauma-informed approach

Anti-oppressive lens

Flexibility with schedule

Empathy and honesty

Education

High Diploma or GED

F-02 certification

Tools

Proficiency with computer-based programs

Job description

Position Overview

S:US is seeking a Residential Specialist for their adult families' shelter in the Manhtattan. This position is located at East 31st Street New York, NY 10016. The Residential Specialist is responsible for providing a warm, compassionate welcome to new shelter residents. You will be tasked with promoting person-centered services, focusing on supporting the independence of the people we serve. You will manage the primary coverage in the building 24 hours a day 7 days a week, 365 days a year and at times functioning independently using your judgement to guarantee the safety of the people we serve and the building. The ideal candidate will be a person of character with humility, integrity and can communicate skillfully with empathy and honesty.

Salary

Min: USD $40,000.00/Yr.

Max: USD $40,000.00/Yr.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Conduct regular scheduled rounds to ensure safety and residents wellbeing.
• Enter activity log information and shift notes in a timely fashion and accurate manner.
• Complete necessary admissions paperwork.
• Assist in escorting residents to services and activities outside of the facility, such as clinics, income maintenance centers and housing referral.
• Meet with Shift Supervisor for individual and group supervision.
• Planning, implementing and/or researching self-care and other social activities for residents conduct Resident Support groups
• Meet with case managers on regular basis to assist in assigned tasks.
• Provide initial orientation to program.
• Provide administrative support in areas of office coverage, telephone and clerical work, food services.
• Understand and follow emergency procedures, including fire drills.
• Perform other duties as assigned by Shift Supervisor and Program Director.
• Attend job related trainings and agency meetings as necessary.
• Provide meal coordination

Qualifications

• High Diploma or GED along with relevant experience
• F-02 certification (Required for family shelters only)
• A security license is mandatory but may be obtained within 6 months if hired.
• Learn and integrate a trauma-informed, client-centered approach, using an anti-oppressive lens into your work with the people we serve.
• Use neutral and non-judgmental language when responding to the needs and requests of the Residents
• Must have the ability to be flexible with schedule as needed
• Ability to maintain professional maturity during a crisis
• Able to demonstrate excellence in customer service
• Demonstrated sensitivity and experience with and/or knowledge of homelessness, substance misuse, and harm reduction, working with disenfranchised communities, including those who identify as LGBTQ, HIV/AIDs affected, the elderly, and individuals with mental health and developmental disabilities.

Preferred Qualifications & Skills

• Effective written and oral communication skills
• Proficiency with computer-based programs, typing skills
• Must be able to lift to 15 lbs.
• F80 ( Required for family shelters only)
• Basic First Aid
• Naloxone certification
• Valid driver’s license and bilingual communication preferred.
• Food Handler license preferred.

Benefits Overview

We offer attractive compensation with comprehensive benefits including: Medical/Dental/Prescription/Vision/Life Insurance; 403(b); Credit Union; FSAs; Short-and-Long-Term Disability; Transportation Plan; Generous Paid Vacations and Holidays’

Company Overview

S:US IS AN EQUAL OPPORTUNITY EMPLOYER

Join a team of employees who care about the wellbeing of others. We believe in fostering a culture built on our core values: respect, integrity, support, maximizing individual potential and continuous quality improvement. From health and wellness resources to generous PTO, professional development, and more, explore all that we offer on Benefits Page and see how S:US invests in you.

We believe in fostering a culture built on our core values: respect, integrity, support, maximizing individual potential and continuous quality improvement.

All qualified applicants will receive consideration for employment without regard to race, color, religion, disability, age, sexual orientation, national origin, veteran status, or genetic information and including all other statuses protected by Federal, State and Local laws. S:US is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities, including allowance of the use of services animals. To request reasonable accommodation or if you believe such a request was improperly handled or denied, contact the Leave Team at [e-mail] .