Residential Specialist-Homeless Services

Services for the UnderServed; New York (NY); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

403(b)

Credit Union

FSAs

Short- and Long-Term Disability

Transportation Plan

Paid Vacations and Holidays

Job summary

Services for the UnderServed is seeking a Residential Specialist for its family shelter in the Bronx, NY 10457. The role requires managing 24/7 coverage, creating a warm, compassionate welcome and supporting residents toward independence.

The ideal candidate demonstrates humility, integrity and strong empathy, and will work with case managers, clinicians and shelter staff to promote person-centered services and safety across the building.

Qualifications

• Trauma-informed, client-centered approach.
• Non-judgmental communication with residents.
• Flexibility with schedule and crisis situations.
• Experience with homelessness, substance misuse, harm reduction.
• Sensitivity to diverse communities including LGBTQ+, HIV/AIDS, elderly, and disabled.

Responsibilities

• Conduct regular rounds to ensure safety and residents’ wellbeing.
• Enter activity logs and shift notes promptly and accurately.
• Complete admissions paperwork.
• Escort residents to services and activities outside the facility as needed.
• Meet with Shift Supervisor for supervision.
• Plan and conduct self-care and social activities for residents.
• Coordinate with case managers for assigned tasks.
• Provide initial program orientation.
• Provide administrative support (office, phone, clerical, food services).
• Follow emergency procedures and fire drills.
• Attend trainings and agency meetings as required.
• Provide meal coordination.

Skills

Effective communication

Computer proficiency

Bi-lingual communication

First Aid

Naloxone certification

Valid driver’s license

Food Handler license

Flexibility with schedule

Lifts up to 15 lbs

Education

F02 certification

Security license

Job description

Position Overview

S:US is seeking a

Min

USD $18.65/Yr.

Max

USD $18.65/Hr.

Position Overview

S:US is seeking a Residential Specialist for their families with children shelter located in the Bronx.

This position is located at Bronx, NY 10457.

The Residential Specialist is responsible for providing a warm ,compassionate welcome to new shelter residents. You will be tasked with promoting person-centered services, focusing on supporting the independence of the people we serve. You will manage the primary coverage in the building 24 hours a day 7 days a week, 365 days a year and at times functioning independently using your judgement to guarantee the safety of the people we serve and the building. The ideal candidate will be a person of character with humility ,integrity and can communicate skillfully with empathy and honesty.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Conduct regular scheduled rounds to ensure safety and residents wellbeing.
• Enter activity log information and shift notes in a timely fashion and accurate manner.
• Complete necessary admissions paperwork.
• Assist in escorting residents to services and activities outside of the facility, such as clinics, income maintenance centers and housing referral.
• Meet with Shift Supervisor for individual and group supervision.
• Planning, implementing and/or researching self-care and other social activities for residents conduct Resident Support groups
• Meet with case managers on regular basis to assist in assigned tasks.
• Provide initial orientation to program.
• Provide administrative support in areas of office coverage, telephone and clerical work, food services.
• Understand and follow emergency procedures, including fire drills.
• Perform other duties as assigned by Shift Supervisor and Program Director.
• Attend job related trainings and agency meetings as necessary.
• Provide meal coordination

Qualifications

REQUIRED EDUCATION AND EXPERIENCE

• F02 certification-REQUIRED
• Security license -REQUIRED
• Learn and integrate a trauma-informed, client-cantered approach, using an anti -oppressive lens into your work with the people we serve.
• Use neutral and non- judgmental language when responding to the needs and requests of the residents
• Must have ability to be flexible with schedule as needed
• Ability to maintain professional maturity during crisis situations
• Demonstrated sensitivity and experience with and/or knowledge of homelessness, substance misuse and harm reduction, working with the disenfranchised communities including whom identify LGBQT, HIV/AIDs affected, the elderly and individuals with mental health and developmental disabilities.

Preferred Qualifications & Skills

• Effective written and oral communication skill
• Proficiency with computer‐based programs, typing skills
• Must be able to lift up to 15 lbs.
• F80
• Basic First Aid
• Naloxone certification
• Valid driver’s license and bi‐lingual communication preferred
• Food Handler license preferred

Benefits Overview

We offer attractive compensation with comprehensive benefits including: Medical/Dental/Prescription/Vision/Life Insurance; 403(b); Credit Union; FSAs; Short-and-Long-Term Disability; Transportation Plan; Generous Paid Vacations and Holidays’

Company Overview

S:US IS AN EQUAL OPPORTUNITY EMPLOYER

Join a team of employees who care about the wellbeing of others. We believe in fostering a culture built on our core values: respect, integrity, support, maximizing individual potential and continuous quality improvement. From health and wellness resources to generous PTO, professional development, and more, explore all that we offer on our Benefits Page and see how S:US invests in you .

We believe in fostering a culture built on our core values: respect, integrity, support, maximizing individual potential and continuous quality improvement.

All qualified applicants will receive consideration for employment without regard to race, color, religion, disability, age, sexual orientation, national origin, veteran status, or genetic information and including all other statuses protected by Federal, State and Local laws. S:US is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities, including allowance of the use of services animals. To request reasonable accommodation or if you believe such a request was improperly handled or denied, contact the Leave Team at [e-mail] .

ID

2026-19044

Work Location

In Person