Residential Site Operations Manager – Lead & Elevate Care

Automatic Data Processing, Inc.; Memphis (TN); On-site; USD 55,000 - 75,000; Full time

Job summary

Automatic Data Processing, Inc. is seeking a Site Operations Manager (Home Manager) in Memphis, TN to lead daily operations in a residential ID/DD setting.

You will supervise up to 30 staff, coordinate care plans, manage supplies and safety compliance, and collaborate with management to ensure high-quality client services. The role requires 3+ years in ID/DD, supervisory experience, CPR and PCM certifications, and strong communication and organizational skills.

Qualifications

• 3+ years of experience in ID/DD field in direct support of clients.
• Prior supervisory experience with at least 2 years in management and oversight of employees preferred.
• Valid driver’s license required.
• CPR certification within 30 days of hire is required.
• Certified in Professional Crisis Management (PCM) within 60 days of hire is required.
• Proficient computer skills related to Word, Excel and other applications.

Responsibilities

• Represent OAC in a positive and professional manner in community meetings, events and social functions.
• Assist in facilitating hiring, selection, and placement activities to ensure the best-qualified applicants are selected.
• Foster a supportive and collaborative work environment for all employees including, but not limited to planned employee engagement activities.
• Communicate and follow through with all plans of care for the clients by providing instructions and directions to the work teams on site.
• Weekly update of supply inventories.
• Alternate on-call responsibilities to include weekend supervisory home visits as assigned.
• Maintain and monitor budgetary obligations for the as outlined by OAC business practices. Complete Human Resource responsibilities such as payroll, scheduling, performance reviews, and corrective action processes.
• Ensure a safe and clean living and working environment as outlined by the facility safety standards, which include environmental walk-throughs, safety committee follow-up and state licensure regulations.
• Attend regularly scheduled Safety Committee and Incident Management Meetings as well as conduct any necessary follow up as assigned.
• Ensure documentation compliance to include review of bed checks, shift notes, and repositioning notes. Address areas in need of improvements improvement with the staff related to documentation daily.
• Attend operational and site-driven meetings to address client and staff needs.
• Serve a liaison for parents/guardians of clients served when necessary.
• In collaboration with the Program Manager and Primary Site Nurse, participate in weekly planning meetings to provide a holistic approach to client support.
• Ensure client participation in the Enrichment Center and community integration by maintaining a functioning activity calendar per site.
• Maintain a support relationship with conservators and family members of the clients.
• Provide coverage to other site(s) in the absence of another Site Operations Manager.
• Perform Other Duties as Assigned

Skills

Interpersonal skills

Written and verbal communication

Time management

Organizational skills

CPR certification

PCM certification

Driver’s license

Computer skills (Word, Excel)

Education

No degree required

Tools

Microsoft Word

Microsoft Excel

Job description

Automatic Data Processing, Inc. is seeking a Site Operations Manager (Home Manager) in Memphis, TN to lead daily operations in a residential ID/DD setting.

You will supervise up to 30 staff, coordinate care plans, manage supplies and safety compliance, and collaborate with management to ensure high-quality client services. The role requires 3+ years in ID/DD, supervisory experience, CPR and PCM certifications, and strong communication and organizational skills.