Site Operations Manager (Home Manager) ID/IDD

Open Arms Care; Memphis (TN); On-site; USD 65,000 - 85,000; Full time

Job summary

Open Arms Care is seeking a Site Operations Manager (Home Manager) to lead day program operations at a Memphis site. The role focuses on client teaching, mentoring, and coaching while supervising DSPs and shift Supervisors.

You will oversee budgeting, payroll, scheduling, and documentation to ensure high-quality care and compliance. The ideal candidate has 3+ years in ID/DD, 2+ years in leadership, and certifications in CPR and PCM.

Qualifications

• 3+ years of experience in the ID/DD field in direct support of clients
• 2+ years of supervisory/management experience
• Valid driver’s license required
• CPR certification within 30 days of hire
• Certified in Professional Crisis Management (PCM) within 60 days of hire
• Excellent interpersonal, written and verbal communication skills
• Effective time management and organizational skills with proven ability to meet deadlines
• Proficient computer skills (Word, Excel and related applications)

Responsibilities

• Represent OAC professionally in community meetings, events and functions
• Assist in hiring, selection and placement activities to ensure best-qualified applicants
• Foster a collaborative work environment for all employees
• Communicate plans of care and directions to on-site work teams
• Maintain supply inventories and alternate on-call responsibilities
• Manage budgetary obligations and HR tasks including payroll and performance reviews
• Ensure safety and cleanliness per facility standards and licensure
• Attend safety, incident management, and site meetings as required
• Review documentation such as bed checks and shift notes for improvements
• Provide coverage at other sites when needed
• Perform other duties as assigned

Skills

Supervisory experience

Communication

Time management

Computer skills

Education

CPR certification

PCM certification

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Site Operations Manager (Home Manager) ID/IDD

Day Program-ProgSvc and DirSupp Full Time Professional Memphis, TN, US

Why Join Team OAC?

SUMMARY

To ensure an environment that encourages client teaching, mentoring, and coaching by all DSPs and Shift Supervisors. Monitor active treatment, skill development, and growth of all clients. Responsible for DSP growth and development. Create a home that yields a clean, organized, welcoming environment. Be the liaison between the responsible site and all operational departments. Fiscal responsibility to include scheduling, purchasing, inventory, etc. Maintain all operational property in a respective manner.

ESSENTIAL FUNCTIONS

• Represent OAC in a positive and professional manner in community meetings, events and social functions.

  Assist in facilitating hiring, selection, and placement activities to ensure the best-qualified applicants are selected.

  Foster a supportive and collaborative work environment for all employees including, but not limited to planned employee engagement activities.

  Communicate and follow through with all plans of care for the clients by providing instructions and directions to the work teams on site.

  Weekly update of supply inventories

  Alternate on-call responsibilities to include weekend supervisory home visits as assigned.

  Maintain and monitor budgetary obligations for the as outlined by OAC business practices. Complete Human Resource responsibilities such as payroll, scheduling, performance reviews, and corrective action processes.

  Ensure a safe and clean living and working environment as outlined by the facility safety standards, which include environmental walk-throughs, safety committee follow-up and state licensure regulations.

  Attend regularly scheduled Safety Committee and Incident Management Meetings as well as conduct any necessary follow up as assigned.

  Ensure documentation compliance to include review of bed checks, shift notes, and repositioning notes. Address areas in need of improvements improvement with the staff related to documentation daily.

  Attend operational and site-driven meetings to address client and staff needs.

  Serve a liaison for parents/guardians of clients served when necessary.

  In collaboration with the Program Manager and Primary Site Nurse, participate in weekly planning meetings to provide a holistic approach to client support.

  Ensure client participation in the Enrichment Center and community integration by maintaining a functioning activity calendar per site.

  Maintain a support relationship with conservators and family members of the clients.

  Provide coverage to other site(s) in the absence of another Site Operations Manager.

  Perform Other Duties as Assigned

QUALIFICATIONS

Education and Experience

• 3+ years of experience working in the ID/DD field in direct support of clients required.
• Prior supervisory experience with at least 2 years in management and oversight of employees preferred.
• Valid driver’s license required
• CPR certification within 30 days of hire is required
• Certified in Professional Crisis Management (PCM) within 60 days of hire is required
• Possess excellent interpersonal skills, strong written and verbal communication skills.
• Effective time management and organizational skills with proven ability to meet deadlines.
• Proficient computer skills related to Word, Excel and other applications

Employees Supervised:

Up to 30 employees for the site

Other Pertinent Job Information:

Residential group home setting.

Physical Requirements

Ability to lift repetitively a minimum of 50 pounds; tasks may include lifting, repositioning, turning, bending, squatting, etc.

Disclaimer:

The above information on this description has been designed to indicate the general nature and level of the work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

The company reserves the right to revise or change job duties as business requirements dictate. It is mutually agreed that this job description does not constitute a written or implied contract of employment. It is understood that the company reserves the right to change work schedules as required, including overtime.