Residential Shelter Safety & Support Specialist

Bowery Residents' Committee; New York (NY); On-site; USD 40,000 - 56,000; Full time

Benefits offered by this job

Health insurance

Paid vacation

403(b) pension plan with company match

Tuition assistance

Job summary

Bowery Residents' Committee seeks a vigilant program monitor to help maintain a safe environment in a residential setting for individuals experiencing homelessness. You will engage empathetically, perform rounds, and address residents' varied needs while documenting events and supporting safety protocols.

The role requires de-escalation, clear communication, and the ability to work flexible evening and overnight shifts.

Qualifications

• High School diploma or GED required.
• CPR Certification or the ability to obtain certification required.
• NYC Fire Safety Guard Certification or the ability to obtain certification required.
• NYC Fire Safety Coordinator Certification preferred; employees must be willing to attempt to acquire certification.
• Security guard license preferred; employees must be willing to attempt to acquire license.
• Food Handler Certificate preferred; employees must be willing to attempt to acquire certification.
• TB clearance when required.
• Experience working with individuals experiencing homelessness preferred; effectively communicate with others both in writing and orally; ability to maintain professional boundaries; basic computer literacy required.
• Bilingual abilities a plus.

Responsibilities

• Monitor the residential program to maintain a safe environment.
• Screen residents and visitors at the front door and document incidents.
• Maintain logbooks, incident reports, and progress notes; manage inventory and safety drills.
• Provide emergency first aid/CPR/NARCAN when needed and assist with inspections and audits.
• Escort clients and assist with meals; keep the facility orderly and clean.
• This position is subject to mandatory overtime.

Skills

De-escalation

Communication skills

Bilingual abilities

Education

High School diploma or GED

Tools

CPR Certification

NYC Fire Safety Guard Certification

Food Handler Certificate

TB clearance

Job description

Bowery Residents' Committee seeks a vigilant program monitor to help maintain a safe environment in a residential setting for individuals experiencing homelessness. You will engage empathetically, perform rounds, and address residents' varied needs while documenting events and supporting safety protocols.

The role requires de-escalation, clear communication, and the ability to work flexible evening and overnight shifts.