Residential Services Program Lead

Advocates; Ashland (MA); On-site; USD 26,000 - 32,000; Full time

Job summary

Advocates is seeking an Assistant Program Manager to implement residential services and oversee programmatic administrative and clinical functions for individuals served. The role requires coordinating treatment plans, supervising staff, and ensuring regulatory compliance within a blended shift environment.

The organization emphasizes a person-centered, inclusive approach and values staff contribution to a diverse, supportive culture where individuals grow and thrive.

Qualifications

• BA/BS in related field with 1 year experience or HS Diploma/GED with 2 years related experience.
• Ability to read English and communicate effectively in the program's primary language.
• Thrives in a fast-paced, team-oriented environment and can work independently.

Responsibilities

• Participate in treatment plan development and attend meetings.
• Document progress towards treatment plans.
• Perform interventions to address goals and develop skills.
• Provide linkage with other program staff and service providers.
• Communicate progress, mental status, and changes in daily notes.
• Provide ongoing support, guidance, role modeling and supervision.
• Participate in or facilitate group work as delegated.
• Identify and address community integration issues.
• Monitor and document medication administration.
• Coordinate and/or monitor programmatic clinical and administrative tasks.
• Train direct care staff in responsibilities for their role.
• Supervise overnight staff as delegated by supervisor.
• Provide leadership to program team during shifts, vacations, or leave.
• Ensure a clean, safe, home-like living environment for persons served.
• Remain alert during scheduled work shift.
• Ensure paperwork, reports, trainings are up to date and completed on time.

Skills

Interpersonal skills

Multitasking

Organization

Communication

Education

BA/BS in related field

High School Diploma/GED

Tools

Basic computer knowledge

Job description

Advocates is seeking an Assistant Program Manager to implement residential services and oversee programmatic administrative and clinical functions for individuals served. The role requires coordinating treatment plans, supervising staff, and ensuring regulatory compliance within a blended shift environment.

The organization emphasizes a person-centered, inclusive approach and values staff contribution to a diverse, supportive culture where individuals grow and thrive.