Residential Program Manager - Developmental Services

Advocates; Brookline (MA); On-site; USD 50,000 - 55,000; Full time

Job summary

Advocates in Brookline, MA is seeking a Residential Program Manager to oversee daily operations, provide leadership to staff, and ensure quality supports for residents.

Responsibilities include staffing, scheduling, budget monitoring, and coordinating with external agencies to secure services and entitlements. Travel between sites and crisis interventions may be required. High School Diploma/GED or higher education preferred.

Qualifications

• High School Diploma or GED required.
• Bachelor's degree or equivalent program supervision experience preferred.
• Ability to supervise staff, hire, terminate, and evaluate personnel.
• Strong communication and judgment; basic computer skills.
• Valid driver's license and reliable vehicle for client transport.

Responsibilities

• Offer supervision to staff and clients to support program success.
• Manage administrative processes with the Administrative Director.
• Schedule staff across the program for coverage and economy.
• Interpret and monitor program budgets and expenses.
• Conduct staff meetings and supervise assigned personnel.
• Assist individuals in obtaining services and entitlements.
• Maintain relationships with outside agencies and complete investigations.
• Develop community-centered opportunities and audit records regularly.
• Travel between programs, offices, trainings, and meetings and respond to crises.

Skills

Staff supervision

Budget management

Effective communication

Interpersonal skills

Driver's license

Education

High School Diploma/GED

Bachelor's Degree

Job description

Overview

Salary: $49,920-$55,120

Schedule: Monday, Tuesday, Wednesday and Friday 10am-6:00pm and Saturday 8:30am -4:30pm

The Residential Program Manager is responsible for overseeing the administration of the assigned program, providing leadership, supervision, guidance, and clinical support. The Program Manager actively promotes community inclusion, self-advocacy, and individual rights.

Who We Are

At Advocates, we provide comprehensive services for people facing developmental, mental health, or other life challenges.

We’rea nonprofit, mission-driven organization with a person-centered approach, empowering the individuals we support to make choices, build independence, and live full, meaningful lives. Our work is rooted in respect, compassion, and inclusion, and we envision a world where individual differences are appreciated and celebrated.

At Advocates, we value the ideas, experiences, and contributions of employees and are committed to fostering a supportive, welcoming culture where everyone can grow and thrive.

Minimum Education Required

High School Diploma/GED

Responsibilities

• Offer assistance and supervision to staff members and clients to ensure the success and development of the residential program.
• Manage administrative processes and requirements in consultation with the Administrative Director.
• Develop and monitor scheduling of staff across the program to ensure economy and program coverage.
• Interpret and monitor program budgets.
• Conduct staff meetings.
• Supervise and evaluate assigned staff.
• Assist individuals with obtaining all services and entitlements for which they qualify, to include, housing, inspections, insurance benefits.
• Maintain exemplary communication and relationships with outside agencies.
• Complete investigations and reviews as requested.
• Develop and monitor creative and interesting community centered opportunities for all individuals.
• Audit individual financial records/case records/and medications on a regular basis.
• Complete business reports, to include petty cash, census, payroll report.
• Monitor all staff training, including core trainings, development trainings and program specific trainings.
• Must be able to travel between programs, office, trainings, and department meetings.
• Perform physical intervention in the event of a crisis.

Qualifications

• Bachelor's Degree or two years of program experience including supervision of staff, hiring, terminations, staff development and evaluation. Familiarity with state human service systems and related treatment philosophy.
• Ability to communicate effectively verbally and in writing and ability to use good judgment.
• Must have basic computer knowledge.
• High energy level, superior interpersonal skills and ability to function in a team atmosphere.
• Must hold a valid driver's license, have access to an operational and insured vehicle and be willing to use it to transport clients.
• Strongly prefer a candidate that will have a demonstrated understanding of and competence in serving culturally diverse populations.

Advocates is committed to cultivating a diverse and welcoming community where everyone feels respected and valued. Advocates fosters a culture of inclusion that celebrates and promotes diversity along multiple dimensions, including race, ethnicity, sex, gender identity, gender expression, sexual orientation, partnered status, age, national origin, socioeconomic status, religion, ability, culture, and experience.

We are committed to providing equal employment opportunities to all applicants. If you require a reasonable accommodation during the application, interview or hiring process, please contact Human Resources.