Residential Program Manager - Developmental Services

Advocates; Blackstone (MA); On-site; USD 51,000 - 55,000; Full time

Job summary

Advocates is seeking a Residential Program Manager in Massachusetts to oversee program administration and provide leadership, supervision, and clinical support. The role emphasizes community inclusion, self-advocacy, and individual rights for clients served by Advocates, a nonprofit focused on developmental and mental health supports.

The position requires coordinating budgets, staff scheduling, and cross-agency collaboration, with travel between sites and a readiness to intervene during crises.

Qualifications

• Bachelor's Degree or two years of program experience including supervision of staff, hiring, terminations, staff development and evaluation.
• Ability to communicate effectively verbally and in writing and ability to use good judgment.
• Must have basic computer knowledge.
• High energy level, superior interpersonal skills and ability to function in a team atmosphere.
• Must hold a valid driver's license, have access to an operational and insured vehicle and be willing to use it to transport clients.
• Strongly prefer a candidate that will have a demonstrated understanding of and competence in serving culturally diverse populations.

Responsibilities

• Offer assistance and supervision to staff members and clients to ensure the success and development of the residential program.
• Manage administrative processes and requirements in consultation with the Administrative Director.
• Develop and monitor scheduling of staff across the program to ensure economy and program coverage.
• Interpret and monitor program budgets.
• Conduct staff meetings.
• Supervise and evaluate assigned staff.
• Assist individuals with obtaining all services and entitlements for which they qualify, to include, housing, inspections, insurance benefits.
• Maintain exemplary communication and relationships with outside agencies.
• Complete investigations and reviews as requested.
• Develop and monitor creative and interesting community centered opportunities for all individuals.
• Audit individual financial records/case records/and medications on a regular basis.
• Complete business reports, to include petty cash, census, payroll report.
• Monitor all staff training, including core trainings, development trainings and program specific trainings.
• Must be able to travel between programs, office, trainings, and department meetings.
• Perform physical intervention in the event of a crisis.

Skills

Leadership

Staff supervision

Budget monitoring

Communication skills

Judgment

Driver's license

Education

Bachelor's degree or program experience

High school diploma or GED

Job description

Overview

Salary: $50,960-$55,120

Schedule: Monday through Friday 10am-6pm

The Residential Program Manager is responsible for overseeing the administration of the assigned program, providing leadership, supervision, guidance, and clinical support. The Program Manager actively promotes community inclusion, self-advocacy, and individual rights.

Who We Are

At Advocates, we provide comprehensive services for people facing developmental, mental health, or other life challenges.

We’rea nonprofit, mission-driven organization with a person-centered approach, empowering the individuals we support to make choices, build independence, and live full, meaningful lives. Our work is rooted in respect, compassion, and inclusion, and we envision a world where individual differences are appreciated and celebrated.

At Advocates, we value the ideas, experiences, and contributions of employees and are committed to fostering a supportive, welcoming culture where everyone can grow and thrive.

Minimum Education Required

High School Diploma/GED

Shift

First Shift

Responsibilities

• Offer assistance and supervision to staff members and clients to ensure the success and development of the residential program.
• Manage administrative processes and requirements in consultation with the Administrative Director.
• Develop and monitor scheduling of staff across the program to ensure economy and program coverage.
• Interpret and monitor program budgets.
• Conduct staff meetings.
• Supervise and evaluate assigned staff.
• Assist individuals with obtaining all services and entitlements for which they qualify, to include, housing, inspections, insurance benefits.
• Maintain exemplary communication and relationships with outside agencies.
• Complete investigations and reviews as requested.
• Develop and monitor creative and interesting community centered opportunities for all individuals.
• Audit individual financial records/case records/and medications on a regular basis.
• Complete business reports, to include petty cash, census, payroll report.
• Monitor all staff training, including core trainings, development trainings and program specific trainings.
• Must be able to travel between programs, office, trainings, and department meetings.
• Perform physical intervention in the event of a crisis.

Qualifications

• Bachelor's Degree or two years of program experience including supervision of staff, hiring, terminations, staff development and evaluation. Familiarity with state human service systems and related treatment philosophy.
• Ability to communicate effectively verbally and in writing and ability to use good judgment.
• Must have basic computer knowledge.
• High energy level, superior interpersonal skills and ability to function in a team atmosphere.
• Must hold a valid driver's license, have access to an operational and insured vehicle and be willing to use it to transport clients.
• Strongly prefer a candidate that will have a demonstrated understanding of and competence in serving culturally diverse populations.

Advocates is committed to cultivating a diverse and welcoming community where everyone feels respected and valued. Advocates fosters a culture of inclusion that celebrates and promotes diversity along multiple dimensions, including race, ethnicity, sex, gender identity, gender expression, sexual orientation, partnered status, age, national origin, socioeconomic status, religion, ability, culture, and experience.

We are committed to providing equal employment opportunities to all applicants. If you require a reasonable accommodation during the application, interview or hiring process, please contact Human Resources.