Residential Service Technician – Security Systems Expert

ADT; Spokane (WA); On-site; USD 28,000 - 56,000; Full time

Job summary

The Residential Service Technician at ADT troubleshoots, configures, and programs security and site automation solutions for residential customers. You will diagnose issues, read diagrams, and ensure systems are operating reliably.

Join a team focused on safety, customer service and continuous learning. Valid driver’s license and high school diploma are required; expect a hands-on role with physical tasks and on-call flexibility.

Qualifications

• High school diploma or GED.
• Minimum 2 years experience installing and inspecting/repairing ADT or comparable product line.
• Excellent communication skills.
• Able to read building electrical and sprinkler plans as required for clearing equipment trouble.
• Standing, stooping, lifting, climbing, crawling.
• Valid driver's license required.

Responsibilities

• Services fire and carbon monoxide detection, networking, hosted video solutions, and access control.
• Follow and complete required processes of wired/wireless technology and connection procedures.
• Test and validate system signals/communication with central monitoring to properly establish service.
• A customer service champion, demonstrating the willingness to help our customers fix as well as understand the protection in their home.
• Locate and alleviate trouble with damaged equipment or wiring.
• Readjust equipment, repair or replace inoperative equipment and test for operation.
• Read blueprints, building and electrical plans in order to complete equipment repairs.
• Prepare trouble order forms to report temporary repairs.
• Coordinate inspections and/or installations with police, fire departments, or other appropriate agencies.

Skills

Excellent communication

Read building plans

Physical fitness

Valid driver's license

Education

High school diploma or GED

Job description

The Residential Service Technician at ADT troubleshoots, configures, and programs security and site automation solutions for residential customers. You will diagnose issues, read diagrams, and ensure systems are operating reliably.

Join a team focused on safety, customer service and continuous learning. Valid driver’s license and high school diploma are required; expect a hands-on role with physical tasks and on-call flexibility.