Residential Service Technician — Security Systems Expert

ADT Security Services; Fishers (IN); Hybrid; USD 42,000 - 62,000; Full time

Benefits offered by this job

Full benefits after 31 days

Medical, Dental, Vision

401(k) with employer matching

Job summary

ADT's Residential Service Technician is a troubleshooter and service expert responsible for diagnosing, repairing, and optimizing security and site automation systems in customers' homes. You will identify and alleviate equipment issues, read wiring diagrams, and communicate clearly with customers and the care center about system status and service actions.

You will coordinate inspections with police and fire departments when needed, follow established processes, and uphold ADT's commitment to

Qualifications

• High school diploma or GED required.
• Minimum 2 years experience installing and inspecting/repairing ADT or comparable product line.
• Excellent communication skills.
• Valid driver's license.

Responsibilities

• Services fire and carbon monoxide detection, networking, hosted video solutions, and access control.
• Follow and complete required processes of wired/wireless technology and connection procedures.
• Test and validate system signals/communication with central monitoring to properly establish service.
• A customer service champion, demonstrating the willingness to help our customers fix as well as understand the protection in their home.

Skills

Excellent communication

Reading electrical/sprinkler plans

Physical abilities

Valid driver's license

Education

High school diploma or GED

Job description

ADT's Residential Service Technician is a troubleshooter and service expert responsible for diagnosing, repairing, and optimizing security and site automation systems in customers' homes. You will identify and alleviate equipment issues, read wiring diagrams, and communicate clearly with customers and the care center about system status and service actions.

You will coordinate inspections with police and fire departments when needed, follow established processes, and uphold ADT's commitment to