Operations Manager-Building Materials & Construction Industry

D.H. Pace Company, Inc.; Springdale (AR); On-site; USD 85,000 - 105,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off and holidays

Life insurance and disability

401(k) with employer match

HSA/FSA options

Employee discounts

Job summary

DH Pace Company, Inc. in Springdale, Arkansas seeks an Operations Manager to lead our Operations Department and drive efficiency, safety, and profitability across building materials and construction services.

The role focuses on optimizing processes, aligning budgets with sales goals, coaching staff, and delivering exceptional customer service while pursuing continued growth and return business.

Qualifications

• Bachelor’s degree preferred with 2 years’ performance as Department Manager, Operations Manager and/or Project Manager in the Service Provider industry with familiarity and knowledge of construction project management and installation of building materials.
• Ability for technical applications, mechanical/electrical systems and problem solving.
• Experience conducting meetings with exempt and non-exempt personnel, as well as hiring, training, developing and conducting annual performance reviews.
• Hands-on environment with emphasis on meeting deadlines and unmatched customer service.

Responsibilities

• Lead and oversee operations and personnel to be efficient, effective, safe, and profitable.
• Improve operational processes and procedures with emphasis on maximizing profit and return with a focus on customer satisfaction and repeat business.
• Ensure scheduled jobs are timely and performed to meet divisional budgeted sales and gross profit objectives.
• Collaborate to align operating budgets and sales goals and monitor monthly progress.
• Deliver Profit Dollars and return on sales that meets or exceeds the yearly budget/forecast.
• Establish objectives and action plans aligned with corporate goals and monitor performance.
• Hire, train and develop new employees; coach and review performance.
• Lead meetings, set expectations, and hold staff accountable.
• Communicate with customers to solicit feedback and identify new sales opportunities.

Skills

Operations management

Leadership

Customer service

Problem solving

Communication

Education

Bachelor’s degree preferred

Job description

Operations Manager-Building Materials & Construction Industry

Why DH Pace?

The DH Pace Company is a family‑owned and privately held business with annual sales over $1 billion through 60+ offices located across the continental United States. The Company is an industry leader in the distribution, installation, maintenance, and repair of a complete range of commercial, industrial, and residential door, docking and security products. In 2026, DH Pace is celebrating its 100 th anniversary in business.

DH Pace Company, Inc. in Springdale, Arkansas aspires to hire an Operations Manager who will actively manage our Operations Department. If you have strong operational management experience in a service industry, please apply!

POSITION OVERVIEW

• Lead and oversee operations and personnel associated with efficiently, effectively, safely, and profitably
• Manage and improve operational processes and procedures with the objective of providing maximum profit and return with an emphasis on customer satisfaction and return business
• Effectively manage operations to ensure sold jobs are timely scheduled and skillfully performed to achieve divisional budgeted sales and gross profit objectives
• Collaborate to ensure operating budgets and sales goals align and are on track monthly
• Deliver Profit Dollars and the return on sales that meets or exceeds the yearly financial budget/forecast
• Establish objectives and action plans and ensure all are consistent with corporate objectives
• Hire, train and develop new employees; improve individual performance through daily coaching, project outcomes, Scorecard reviews, and performance reviews
• Effectively lead meetings, set performance expectations and hold employees accountable
• Communicate with customers directly to solicit feedback, solve problems and/or learn of new sales opportunities

QUALIFICATIONS

• Bachelor’s degree preferred with a minimum 2 years’ performance as Department Manager, Operations Manager and/or Project Manager in the Service Provider industry with familiarity and knowledge of construction project management and installation of building materials.
• Possess an ability for technical applications, mechanical/electrical systems and problem solving
• Experience conducting meetings with exempt and non-exempt personnel, as well as hiring, training, developing and conducting annual performance reviews
• Must enjoy a high level of activity in a hands‑on environment where there is an emphasis on meeting deadlines and providing unmatched customer service

What We Offer

• Comprehensive medical, dental, and vision coverage — available your first full month
• Generous paid time off plus paid holidays and floating holidays
• Company-paid life insurance, short‑term disability, and long‑term disability
• 401(k) with employer match
• Health Savings Account (HSA) and Flexible Spending Account (FSA) options
• Voluntary benefits including supplemental life and critical illness coverage
• Employee discounts for you and your immediate family
• Competitive compensation with annual performance reviews

Successful completion of employment verifications, background check, drug screen, and driving record (if applicable) required in advance of hire.

DH Pace Company, Inc. does not accept unsolicited resumes from search firms or agencies. Any resume submitted to any employee of DH Pace Company, Inc. without a prior written search agreement will be considered unsolicited and the property of DH Pace Company, Inc. Please, no phone calls or emails.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

DH Pace is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age disability, protected veteran status, genetic information, or any other status protected by applicable federal, state, or local law.