Residential Services Operations Manager

DH Pace Company; Little Rock (AR); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Health coverage

PTO & holidays

Life insurance

Disability coverage

401(k) with match

HSA & FSA

Voluntary benefits

Employee discounts

Competitive pay

Job summary

DH Pace Company seeks a results-driven operations leader in Little Rock, AR to manage the residential service and installation department. You will plan daily schedules, review workloads, and drive on-time project completion while controlling costs and ensuring customer satisfaction.

The role requires a Bachelor's degree with management experience, strong communication skills, and a mechanical aptitude. Proficiency in MS Office and a valid driver's license are also required.

Qualifications

• Bachelor’s degree and prior management experience preferred; equivalent combination considered
• Excellent communication and organizational skills with good mechanical aptitude
• Proficient with Microsoft Office products (Word, Excel, Outlook, etc.)
• Driver's license required

Responsibilities

• Manage day-to-day operations of the residential service and installation department
• Plan, manage, and implement schedules to meet daily customer commitments
• Review workload and manpower to meet customer commitments cost-effectively
• Ensure projects are completed timely, below budget and to customer satisfaction
• Review monthly financial/operational reports and develop action plans to improve
• Improve performance of field staff through regular reviews and coaching
• Assist with hiring, training and developing new employees
• Other duties as assigned

Skills

Leadership experience

Communication skills

Mechanical aptitude

Organizational skills

Education

Bachelor’s degree or equivalent

Tools

MS Office

Job description

DH Pace Company seeks a results-driven operations leader in Little Rock, AR to manage the residential service and installation department. You will plan daily schedules, review workloads, and drive on-time project completion while controlling costs and ensuring customer satisfaction.

The role requires a Bachelor's degree with management experience, strong communication skills, and a mechanical aptitude. Proficiency in MS Office and a valid driver's license are also required.