Residential Service Operations Coordinator

Froehling & Robertson, Inc.; Charlottesville (VA); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Competitive pay

Team-focused culture

Ongoing training

Job summary

Robertson Electric in Charlottesville is seeking a Residential Maintenance Service Coordinator to act as the operational heart between our field technicians and customers. You will manage daily dispatch, assist with scheduling, and ensure seamless job execution while delivering stellar customer experiences.

The role requires strong communication, organization, and problem-solving skills, plus familiarity with ServiceTitan and MS Office.

Qualifications

• Experience in dispatching, customer service, scheduling, or administration (HVAC or home services experience is a big plus).
• Tech-savvy with ServiceTitan or similar scheduling software and MS Office (Word, Excel).
• Strong communication, organizational abilities, and problem-solving under pressure.

Responsibilities

• Coordinate daily maintenance schedules and dispatch technicians using ServiceTitan.
• Serve as the main point of contact with customers, perform 'Happy Calls', and foster long-term relationships.
• Ensure field techs are supplied, informed, and equipped for effective job completion.
• Partner with sales coordinators on equipment leads, manage non-stock part orders, and identify repair opportunities.
• Ensure accurate job documentation and support service calls with field teams.

Job description

Robertson Electric in Charlottesville is seeking a Residential Maintenance Service Coordinator to act as the operational heart between our field technicians and customers. You will manage daily dispatch, assist with scheduling, and ensure seamless job execution while delivering stellar customer experiences.

The role requires strong communication, organization, and problem-solving skills, plus familiarity with ServiceTitan and MS Office.