Residential Service Account Coordinator

Froehling & Robertson, Inc.; Charlottesville (VA); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Competitive pay

Team-focused culture

Ongoing training

Job summary

Robertson Electric in Charlottesville is seeking a Residential Maintenance Service Coordinator to act as the operational heart between our field technicians and customers. You will manage daily dispatch, assist with scheduling, and ensure seamless job execution while delivering stellar customer experiences.

The role requires strong communication, organization, and problem-solving skills, plus familiarity with ServiceTitan and MS Office.

Qualifications

• Experience in dispatching, customer service, scheduling, or administration (HVAC or home services experience is a big plus).
• Tech-savvy with ServiceTitan or similar scheduling software and MS Office (Word, Excel).
• Strong communication, organizational abilities, and problem-solving under pressure.

Responsibilities

• Coordinate daily maintenance schedules and dispatch technicians using ServiceTitan.
• Serve as the main point of contact with customers, perform 'Happy Calls', and foster long-term relationships.
• Ensure field techs are supplied, informed, and equipped for effective job completion.
• Partner with sales coordinators on equipment leads, manage non-stock part orders, and identify repair opportunities.
• Ensure accurate job documentation and support service calls with field teams.

Job description

Job Description

Job Description

Why Join Us?

At Robertson Electric, we don't just fix systems—we deliver peace of mind. As our Residential Maintenance Service Coordinator, you are the operational heart of our team, bridging the gap between our high-performing field technicians and valued customers. If you thrive in a fast-paced environment, love solving everyday logistics puzzles, and want to build a rewarding career with an industry leader, this is your place to shine.

What You'll Do

• Command Operations: Coordinate daily maintenance schedules and dispatch technicians using industry-leading software (ServiceTitan).
• Champion Customer Happiness: Be the welcoming voice on incoming calls, execute "Happy Calls," and build long-term relationships that drive trust and agreement renewals.
• Empower Field Techs: Keep our technicians supplied, informed, and equipped for seamless job execution and high productivity.
• Drive Business Growth: Partner with sales coordinators on equipment leads, manage non-stock part orders, and spot system repair and enhancement opportunities.
• Keep Quality High: Ensure accurate job documentation, support commercial and demand service calls, and step up with field support whenever needed.

What We Offer

• Competitive compensation package with opportunities for growth.
• A supportive, team-first culture where your contributions directly impact success.
• Ongoing training and exposure to top-tier home services technology.
• Health, dental, and retirement benefits package.

What Brings You Success

• Experience: Background in dispatching, customer service, scheduling, or administration (HVAC or home services experience is a big plus).
• Tech-Savvy: Tech-forward mindset with familiarity in ServiceTitan or similar scheduling software, alongside MS Office (Word, Excel).
• Skills: Top-notch communication, organizational abilities, and a knack for sharp problem-solving under pressure.
• Mindset: A positive attitude, dependability, and a commitment to delivering stellar customer experiences every day.