Residential Maintenance Service Coordinator

Robertson Electric; Charlottesville (VA); On-site; USD 48,000 - 72,000; Full time

Benefits offered by this job

Health insurance

Dental benefits

Retirement plan

Training opportunities

Job summary

Robertson Electric is seeking a Residential Maintenance Service Coordinator to bridge field technicians with customers, coordinate daily maintenance schedules, and drive service excellence. You will handle dispatching, onboarding customers, and ensuring smooth field operations in a fast-paced home services setting.

The role emphasizes strong communication, organization, and problem-solving skills, with opportunities to grow through ongoing training and exposure to leading home services

Qualifications

• Experience in dispatching, scheduling, or administration.
• Tech-savvy with scheduling software (ServiceTitan) and MS Office.
• Strong communication and problem-solving under pressure.

Responsibilities

• Coordinate daily maintenance schedules and dispatch technicians using ServiceTitan.
• Be the welcoming voice on incoming calls, execute "Happy Calls", and build long-term relationships.
• Keep technicians supplied, informed, and equipped for seamless job execution and high productivity.
• Partner with sales coordinators on equipment leads, manage non-stock part orders, and spot system repair opportunities.
• Ensure accurate job documentation and support commercial and demand service calls.

Skills

Dispatching

Customer service

Scheduling

Administration

ServiceTitan

MS Office

Tools

ServiceTitan

Job description

Why Join Us?

At Robertson Electric, we don't just fix systems—we deliver peace of mind. As our Residential Maintenance Service Coordinator, you are the operational heart of our team, bridging the gap between our high-performing field technicians and valued customers. If you thrive in a fast-paced environment, love solving everyday logistics puzzles, and want to build a rewarding career with an industry leader, this is your place to shine.

What You'll Do

• Command Operations: Coordinate daily maintenance schedules and dispatch technicians using industry-leading software (ServiceTitan).
• Champion Customer Happiness: Be the welcoming voice on incoming calls, execute "Happy Calls," and build long-term relationships that drive trust and agreement renewals.
• Empower Field Techs: Keep our technicians supplied, informed, and equipped for seamless job execution and high productivity.
• Drive Business Growth: Partner with sales coordinators on equipment leads, manage non-stock part orders, and spot system repair and enhancement opportunities.
• Keep Quality High: Ensure accurate job documentation, support commercial and demand service calls, and step up with field support whenever needed.

What We Offer

• Competitive compensation package with opportunities for growth.
• A supportive, team-first culture where your contributions directly impact success.
• Ongoing training and exposure to top-tier home services technology.
• Health, dental, and retirement benefits package.

What Brings You Success

• Experience: Background in dispatching, customer service, scheduling, or administration (HVAC or home services experience is a big plus).
• Tech-Savvy: Tech-forward mindset with familiarity in ServiceTitan or similar scheduling software, alongside MS Office (Word, Excel).
• Skills: Top-notch communication, organizational abilities, and a knack for sharp problem-solving under pressure.
• Mindset: A positive attitude, dependability, and a commitment to delivering stellar customer experiences every day.