Residential Service Account Coordinator

Robertson Electric; Charlottesville (VA); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Competitive pay

Team culture and growth

Training & development

Benefits package

Job summary

Robertson Electric is seeking a Residential Maintenance Service Coordinator in Charlottesville, VA to act as the operational hub between field technicians and customers. You will coordinate daily schedules, dispatch technicians, and manage customer communications to drive trust and renewals.

Ideal candidates bring experience in dispatching or scheduling, strong communication skills, and comfort with ServiceTitan or similar tools, plus MS Office proficiency.

Qualifications

• Experience in dispatching, customer service, scheduling, or administration.
• Tech-savvy with scheduling software such as ServiceTitan or similar.
• Excellent communication and problem-solving under pressure.

Responsibilities

• Coordinate daily maintenance schedules and dispatch field technicians.
• Be the welcoming voice on calls, handle inquiries, and foster customer happiness.
• Keep technicians supplied and informed for high productivity.
• Partner with sales coordinators on equipment leads and orders.
• Ensure accurate job documentation and support field operations.

Skills

Dispatching

Customer service

Scheduling

Administration

Communication

Organization

ServiceTitan

MS Office

Tools

ServiceTitan

MS Office

Job description

Robertson Electric, 2131 Berkmar Dr., Charlottesville, Virginia, United States of America

Job Description

Why Join Us?

At Robertson Electric, we don't just fix systems—we deliver peace of mind. As our Residential Maintenance Service Coordinator, you are the operational heart of our team, bridging the gap between our high-performing field technicians and valued customers. If you thrive in a fast-paced environment, love solving everyday logistics puzzles, and want to build a rewarding career with an industry leader, this is your place to shine.

What You'll Do

Command Operations: Coordinate daily maintenance schedules and dispatch technicians using industry-leading software (ServiceTitan).

Champion Customer Happiness: Be the welcoming voice on incoming calls, execute "Happy Calls," and build long-term relationships that drive trust and agreement renewals.

Empower Field Techs: Keep our technicians supplied, informed, and equipped for seamless job execution and high productivity.

Drive Business Growth: Partner with sales coordinators on equipment leads, manage non-stock part orders, and spot system repair and enhancement opportunities.

Keep Quality High: Ensure accurate job documentation, support commercial and demand service calls, and step up with field support whenever needed.

What We Offer

Competitive compensation package with opportunities for growth.

A supportive, team-first culture where your contributions directly impact success.

Ongoing training and exposure to top-tier home services technology.

Health, dental, and retirement benefits package.

What Brings You Success

Experience: Background in dispatching, customer service, scheduling, or administration (HVAC or home services experience is a big plus).

Tech-Savvy: Tech-forward mindset with familiarity in ServiceTitan or similar scheduling software, alongside MS Office (Word, Excel).

Skills: Top-notch communication, organizational abilities, and a knack for sharp problem-solving under pressure.

Mindset: A positive attitude, dependability, and a commitment to delivering stellar customer experiences every day.

Robertson Electric, 2131 Berkmar Dr., Charlottesville, Virginia, United States of America