Service Coordinator

Vertical Mechanical Group; Sterling (VA); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Competitive compensation

Paid time off

Opportunities for career growth

Collaborative work environment

Job summary

Vertical Mechanical Group in Virginia is seeking a detail-oriented Service Coordinator to support our service operations team. The successful candidate will coordinate HVAC service calls, ensuring effective communication between customers and technicians.

We offer competitive compensation, paid time off, and opportunities for career growth in a collaborative work environment. Ideal applicants have 2+ years of service coordination experience and excellent customer service skills.

Qualifications

• 2+ years of experience in service coordination, dispatch, or administrative support.
• Experience in HVAC or mechanical service environments preferred.
• Familiarity with dispatching software is a plus.

Responsibilities

• Schedule and coordinate HVAC service calls with customers and field technicians.
• Communicate with customers to confirm appointments, provide updates.
• Create, review, and close out work orders and service tickets.

Skills

Service coordination experience

Excellent communication

Organizational abilities

Customer service skills

Proficiency in Microsoft Office

Tools

ServiceTitan

Microsoft Office

Job description

Company: Vertical Mechanical Group (VMG) – AMSI Services

Position Overview

AMSI Services, a division of VMG, is seeking an organized and detail-oriented Service Coordinator to support our fast-paced service operations team.

This role is critical to ensuring efficient scheduling, clear communication, and seamless coordination between customers and field technicians. You will play a key role in keeping service operations running smoothly while delivering a high level of customer service.

Key Responsibilities

• Schedule and coordinate HVAC service calls with customers and field technicians
• Dispatch technicians based on skillset, location, and priority
• Communicate with customers to confirm appointments, provide updates, and ensure satisfaction
• Maintain an accurate and up-to-date service schedule
• Create, review, and close out work orders and service tickets
• Order and track parts required for service jobs
• Track open service calls and follow up to ensure timely completion
• Support billing by ensuring work orders are complete and accurateAssist with warranty tracking and maintenance contract coordination
• Serve as a liaison between field teams, customers, and internal departments
• Maintain accurate records in ServiceTitan or similar systems

Qualifications

• 2+ years of experience in service coordination, dispatch, or administrative support
• Experience in HVAC, mechanical, or construction service environment preferred
• Familiarity with ServiceTitan or similar dispatching software is a plus
• Strong organizational and multitasking abilities in a fast-paced environment
• Excellent communication and customer service skills
• Proficient in Microsoft Office (Outlook, Excel, Word)
• Ability to stay organized and calm under pressure

What We’re Looking For

• A strong communicator who keeps both customers and technicians informed
• Highly organized with the ability to manage multiple priorities
• Team-oriented and proactive
• Detail-driven with a strong follow-through

What We Offer

• Competitive compensation based on experience
• Paid time off and company holidays
• Opportunities for career growth and development
• A collaborative, team-oriented work environment