Residential Service Operations Coordinator

Froehling & Robertson, Inc.; Charlottesville (VA); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Growth opportunities

Health, dental, retirement benefits

Team-first culture

Ongoing training

Job summary

Robertson Electric in Charlottesville, VA seeks a Residential Maintenance Service Coordinator to serve as the operational heart, coordinating schedules and dispatching technicians to ensure smooth field operations.

In this role, you will handle customer calls, build long-term relationships, and support field techs with supplies and information to keep jobs flowing. You’ll also collaborate with sales on equipment leads to grow the business and improve service excellence.

Qualifications

• Experience in dispatching, customer service, scheduling or administration.
• HVAC or home services experience is a big plus.
• Tech-savvy with ServiceTitan or similar scheduling software.
• Proficient in MS Office (Word, Excel).

Responsibilities

• Coordinate daily maintenance schedules and dispatch technicians using ServiceTitan.
• Be the welcoming voice on calls, build long-term relationships and drive renewals.
• Keep technicians supplied, informed, and equipped for productive job execution.
• Partner with sales on equipment leads and manage non-stock part orders.
• Ensure accurate job documentation and support field/ service calls.

Skills

Communication

Organization

Problem solving

Customer service

Tools

ServiceTitan

MS Office

Job description

Robertson Electric in Charlottesville, VA seeks a Residential Maintenance Service Coordinator to serve as the operational heart, coordinating schedules and dispatching technicians to ensure smooth field operations.

In this role, you will handle customer calls, build long-term relationships, and support field techs with supplies and information to keep jobs flowing. You’ll also collaborate with sales on equipment leads to grow the business and improve service excellence.