Residential Service Account Coordinator

Robertson Group; Charlottesville (VA); Vor Ort; USD 45.000 - 65.000; Vollzeit

Zusammenfassung

Robertson Electric is seeking a Residential Maintenance Service Coordinator to act as the operational hub between our field technicians and customers. In this role you will coordinate daily maintenance schedules, dispatch technicians, and ensure timely, accurate job documentation.

You will be the customer’s first point of contact on calls, drive customer happiness, and collaborate with sales to spot growth opportunities.

Qualifikationen

• Experience in dispatching, customer service, scheduling or administration; HVAC or home services background helpful.
• Familiarity with ServiceTitan or similar software; proficiency in MS Office.
• Strong communication, organization and problem‑solving under pressure.

Aufgaben

• Coordinate daily maintenance schedules and dispatch technicians using ServiceTitan.
• Be the welcoming voice on calls, nurture relationships and support renewals.
• Keep technicians supplied, informed and equipped for efficient job execution.
• Collaborate with sales on equipment leads and manage non-stock orders.
• Ensure accurate job documentation and provide field support as needed.

Kenntnisse

Dispatching

Customer service

Scheduling

Administration

MS Office

Tools

ServiceTitan

Jobbeschreibung

Why Join Us?

At Robertson Electric, we don't just fix systems—we deliver peace of mind. As our Residential Maintenance Service Coordinator, you are the operational heart of our team, bridging the gap between our high-performing field technicians and valued customers. If you thrive in a fast-paced environment, love solving everyday logistics puzzles, and want to build a rewarding career with an industry leader, this is your place to shine.

What You'll Do

• Command Operations: Coordinate daily maintenance schedules and dispatch technicians using industry-leading software (ServiceTitan).

• Champion Customer Happiness: Be the welcoming voice on incoming calls, execute "Happy Calls," and build long-term relationships that drive trust and agreement renewals.

• Empower Field Techs: Keep our technicians supplied, informed, and equipped for seamless job execution and high productivity.

• Drive Business Growth: Partner with sales coordinators on equipment leads, manage non-stock part orders, and spot system repair and enhancement opportunities.

• Keep Quality High: Ensure accurate job documentation, support commercial and demand service calls, and step up with field support whenever needed.

What We Offer

• Competitive compensation package with opportunities for growth.

• A supportive, team-first culture where your contributions directly impact success.

• Ongoing training and exposure to top-tier home services technology.

• Health, dental, and retirement benefits package.

What Brings You Success

• Experience: Background in dispatching, customer service, scheduling, or administration (HVAC or home services experience is a big plus).

• Tech-Savvy: Tech-forward mindset with familiarity in ServiceTitan or similar scheduling software, alongside MS Office (Word, Excel).

• Skills: Top-notch communication, organizational abilities, and a knack for sharp problem-solving under pressure.

• Mindset: A positive attitude, dependability, and a commitment to delivering stellar customer experiences every day.

NearU is an Equal Opportunity Employer AA/EOE/M/F/V/D. In compliance with the Americans with Disabilities Act, NearU may provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with them.