Residential Sales Support Specialist

Floors Etc; Timonium (MD); On-site; USD 42,000 - 56,000; Full time

Job summary

Floors Etc in Timonium, MD is seeking an organized Administrative Support professional to back a Senior Sales Representative by handling paperwork, scheduling, and client follow-up for residential accounts. You will enter jobs, assemble work packets for installers, create change orders, and keep the sales pipeline organized while assisting with day-to-day processes and software.

This role requires strong communication, discretion with pricing data, and the ability to multitask in a fast-paced

Qualifications

• High school diploma or equivalent required.
• 2+ years of administrative, office, or customer service experience.
• Proficiency with Microsoft Office and quick learning of new software.
• Strong organizational and attention to detail, especially with orders and paperwork.
• Clear, professional written and verbal communication by phone and in person.
• Ability to manage several jobs at once and meet deadlines.
• Basic math skills for square footage, pricing, and totals.
• Ability to handle confidential customer and pricing information with discretion.

Responsibilities

• Handle the paperwork flow for the Senior Sales Representative’s residential accounts.
• Enter jobs and services into the computer system.
• Put together work packets for installers on the Senior Sales Representative’s jobs.
• Create Change Orders.
• Assist the Senior Sales Representative with day-to-day processes and keep their pipeline organized.
• Help the Senior Sales Representative with computer issues and company software.
• Help handle customer complaints on their accounts.
• Prepare paperwork for returns.
• Print Job Schedule reports and coordinate with accounting to create COD invoices.
• Assist the Senior Sales Representative and Sales Manager with developing tools and procedures to streamline work processes.
• Help grow the Senior Sales Representative’s customer base and develop relationships with prospective clients.

Skills

Administrative experience

Microsoft Office

Organizational skills

Communication skills

Multitasking

Basic math

Discretion

Customer service experience

Education

High school diploma or equivalent

Job description

Floors Etc in Timonium, MD is seeking an organized Administrative Support professional to back a Senior Sales Representative by handling paperwork, scheduling, and client follow-up for residential accounts. You will enter jobs, assemble work packets for installers, create change orders, and keep the sales pipeline organized while assisting with day-to-day processes and software.

This role requires strong communication, discretion with pricing data, and the ability to multitask in a fast-paced